The Home Work Club

Payment Policy

We accept PayPal as our main method of payment, it's a fast and convenient method where you can opt to use a credit or debit card, bank account or funds held in your PayPal account balance.

Please be aware that you can pay with your credit or debit card without having a PayPal account, just checkout and pay as a guest user to complete your transaction and PayPal will securely process your card payment.

Return Policy

As this item is made to order, we do not accept returns unless the item is faulty, in which case we will exchange (or refund) your purchase providing:

It is returned to us within 30 days of receipt of your order.
It is in the same condition as you received it.
It is returned in its original undamaged packaging.

All returns must be posted to this address: GRC Ltd. 15A, St. Michael's Road, Perranporth, Cornwall TR6 0HG.

For unwanted goods returned under the 30-day returns policy, you are responsible for the cost of returning the items.
For defective products, you are responsible for the cost of returning the items in the first instance. If the item is shown to be defective as described, postage costs will be refunded. We strongly advise that you return items using a recorded delivery method and that you retain proof of posting. Returns cannot be considered unless and until we have received the items.

Shipping Policy

We are proud to offer completely FREE, FAST delivery for our UK customers. 

All of our products are dispatched Monday to Saturday and should we receive your complete order and payment before 12 noon, we will aim to dispatch your product that very same day.

All standard delivery products should arrive within 1-5 working days.

Express options are available on most listings but if there's a particular service you require that's not showing in the checkout just get in touch so we can help.

Very occasionally, unavoidable factors can delay a parcel from getting out to you in the expected timeframe (for example, bad weather or postal strikes). If there's a delay and you've chosen a non-tracked service just drop us a message so we can check all the details for you. 

Please note: Items delivered to countries outside of the United Kingdom will take longer to arrive so be sure to check the postal service you select at the checkout will meet your requirements of when you need the item to arrive.

Feedback

We're a small, family run business and your Positive Feedback is paramount to us, along with sourcing great quality products that we hope our customer's will love. You can message us directly here on eBay to share your experience with us, we get some fantastic photographs of our customer's events and projects and with your permission we'd love to share these on social media
(make sure you include your details so we can tag you!)

If for any reason you're not happy or something has gone wrong please get in touch with us before leaving negative feedback we PROMISE to help and resolve it for you. We're here to make sure you have a pleasant and seamless shopping experience.