Questmoor Pharmacy is an independent run pharmacy based in Potters Bar, Hertfordshire. We have been serving the community for over 30 years and take a pride in ensuring that all of our customers receive the best quality of care.

In addition to the dispensing of NHS and Private Prescriptions there are a number of other products and services that we offer:

-A wide variety of fabulous fragrances including brands like Hugo Boss, Ralph Lauren, Armani and Paco Rabanne plus many more.

-We have an excellent range of makeup from brands such as Clarins, Elizabeth Arden L?Oréal and Maybelline.

-Quality Skin Care Products including Clarin's, Elizabeth Arden, Bioderma, and Avené.

-Numerous over the counter medicinal products to purchase and our fully trained staff will provide accurate advice to ensure all customers questions are answered.

-A large range of vitamins and supplements from registered suppliers; including brands such as Health Aid, Lambert and Solgar.

Payment:

Payment is made via Paypal or via Debit/Credit Card via the eBay platform. 

Shipping:

For orders over £30 delivery will be offered without any additional cost.

The postal charges for some countries/areas can exceed what?s mentioned on the Questmoor Pharmacy delivery site therefore in such instances we reserve the right to request for the deficient value to meet the full postal cost before dispatching the order.

You will be contacted directly with regards to the orders made.

Questmoor Pharmacy will notify you by e-mail of any orders that are to be delivered only to a billing address.

The customer would be eligible for a refund if the postal or courier service returns the order to Questmoor Pharmacy due to not being collected. However, the refund will not include the postal charges incurred in releasing this order. The order will be annulled, and the customer will be notified accordingly.

Any delivery of an order that does not take place within 15 days of placing the order should be notified to Questmoor Pharmacy in writing.

If a product packaging or product itself is damaged during the delivery process, Questmoor Pharmacy will not be held accountable for the operation of delivery is beyond our control.

Product and Pricing 

All products traded at Questmoor Pharmacy are sourced directly from the manufacturers and the production houses in the UK.

The prices declared are inclusive of UK VAT.

All images showcased on the web-store are strictly for illustration purpose only and could slightly vary from the actual product due to changes made by the production house.

Product availability and price are subject to change.

Questmoor Pharmacy will reserve the right to cancel or refuse any order.

In the event of the unavailability of the requested product, you will be notified immediately. You will either not be charged or given a refund.

Customers are advised to read the description provided under each product before finalising their purchase.

Returns:

Unopened items can be submitted for a full refund within 14 days of purchase. Prior authorisation is to be obtained to ensure the rebate.

Items of which the seal appears to be broken or open packages will not be accepted for refund or exchange(replacement).

You will receive your refund within four weeks of submission to your shipper.

It is the responsibility of the customer to obtain a receipt from Post Office when returning an item as we cannot be held responsible for non-delivery.

Refund will not include any postage incurred in returning the parcel.

If you received a damaged item, a image should be sent to us as soon as possible to avoid lapsing the 14-day refund period.

Fragrances will not be refunded or exchanged due to personal dislikes post purchasing if used, but if it is a matter of quality (such as presumed loss of scent) the product will be sent to the manufacturer for analysis, before considering any refund or exchange.