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DiocksGems ships the finest quality, exquisite gemstone rings in 925 silver sterling settings around the globe. We virtually deliver the product to every corner of the world. No matter where you live, you can place an order. Kindly have a look at our shipment policy.

One hundred percent Natural Gemstone Rings Purchased at DiocksGems Store online will be delivered by DHL-FEDEX Worldwide.

Orders are prepared after payment confirmation during the following hours: Monday to Friday from 9:00 am to 5:00 pm. We don't make any shipment on Saturdays, Sundays, or Public holidays.

Shipping Cost and Insurance

DiocksGems cares a lot about its customers. Therefore, we offer a free shipping service to our international customers. We cover all the shipping and insurance costs. Besides, we also retain all the risks in transit. We use FEDEX international priority service to deliver products on time to our valued customers without any damage and loss. Since our online service launch, we have been getting this shipping service, and we never have any problems and complaints about this shipping service.

Real-Time Order Tracking

We give our customers a chance to keep full track of their orders through the FedEx online tracking service. We send an order-specific tracking code to our customers, who can check it online after two days of getting an email and find out where their order is heading or when they can expect its final delivery.

Custom Duties and TAXES

Please keep in mind that some countries impose customs duties and taxes on orders. We are not happy to say that these duties and taxes are the responsibility of a buyer. Therefore we can't pay for those duties and taxes.

Shipment Timing 

We pack and ship a product as soon as we get an order. Our shipping service adheres to a shipment timeline that is usually 7-15 days, excluding weekends and holidays. In the case of some unforeseen circumstances, the delay is possible. In that scenario, we make a humble request from our customer to understand the situation and offer us the required time to complete the delivery.

ORDER Examination

DiocksGemstone is fully responsible for examing every gemstone ring before its packing, and we also monitor our order shipment thoroughly. So, if our customer receives a broken or damaged piece, we take full responsibility for its free shipment and replacement.

Aren't you satisfied with a product you get from us? DiocksGems understand that we can't make everyone happy with our products, though we try our best every other day. We owe you a "Thank You" because you already got our product if you are checking our return policy. We thank you for choosing our product, and we apologize at the same time because our product couldn't fit well within your expectation graph. 

Kindly review our Return Policy:

- You can return an item within 15 days after its receipt.
- We will accept a return for an unused or unchanged gemstone ring.
- If you have an issue with a shipped product, aka you got a damaged or broken ring, please feel free to connect with our customer service at this email immediately.... or phone number. We will expedite our return process and send you a replacement right away.
- If you don't want a replacement, no worries - we respect every decision you make. Please contact our customer service and notify them. They will arrange a return pick-up. - Buyer pays the return Shipment cost.
- We will return the full price of gemstone rings minus shipment cost.
- Please note that return shipping cost is the buyer's sole responsibility unless a product is deemed defective - in that scenario, Diocksgems shall assume all the cost of return shipping and exchange.
- Once you notify our customer service, please pack the item in its original condition with all original labels and packaging, contact an authorized courier service, and send this parcel to the given address.
Please note: Parcel will remain the buyer's responsibility until we receive an item in our store. Once we approve the return, the purchase price will be refunded by the same method a buyer made the original payment at the time of order.

Important Note:

- The return policy is not applicable on SALE or Promotional ITEMS.
- We don't accept the return of an item after 15 days of its receipt.
- We don't accept an item's return if it is in damaged shape or form, whereas damage has not resulted from our side.
- We don't accept the return of a product that we didn't create or deliver to our customers. The policy is only applicable to gemstone rings created and designed by only DiocksGems.