Welcome to our eBay store at DY Pro Audio, We are a Live Sound and DJ Retailer specialising in PA systems, Cables, DJ Controllers, Lighting & More. We are located just outside of Maidstone in Kent. We have a Small Showroom, where you can come and visit, and take look at some of products that we sell. Whether you are a beginner or a regular gigging musician, we have all the gear that you need from some of the worlds top brands which include, Pioneer DJ,  ADJ, Chauvet DJ, dB Technologies, Mackie, RCF, Ant into Music just to name a few!

All payments to be made via PayPal which is secure and easy for you to pay!

A PayPal account is not needed to purchase through our store, You can enter in your Debit or Credit Card through the PayPal payment Gateway at checkout, for easy and a convenient way to purchase. 

Our Cut off time for Next Day Delivery is 12noon, However if you have an urgent order that you need for the next day, Please contact us, and we can do our best to ensure that your order is dispatched for next day delivery even after our cut off time of 12noon. 

We use a wide range of couriers from Royal Mail, Parcel Force & UPS. Depending on where your order is located will depend on what courier is used. The courier that is selected in the listing is not always the courier that will be used to ship your goods, this is due to stock being located in multiple locations across the UK.

If you need your product urgently, please contact us so we an ensure that it's with you for a specific date. Please do not rely on the time frame that eBay gives you!

All international Customers, (outside of the UK) we do ship through the eBay Global Shipping Program, However the delivery can be slower than normal. If you need your product quickly, please contact us for an international shipping quote, as its impossible to quote every product to every country all over the world! We can ship fast or a slow service. Please contact us for more details

Royal Mail 1st Class: 1-2 Working Days
Royal Mail 2nd Class: 3-5 Working Days

Parcel Force Standard - 1-2 Day Delivery
Parcel Force Express Delivery - Next Working Day

UPS Standard - 1-2 Day Delivery
UPS Express - Next Working Day

Delivery times are NOT guaranteed unless you select Expedited delivery and are subject to postal delays. Please allow 10 working days before emailing us for a delivery update on Standard delivery orders.

All Returns:

• When returning any item, please contact us for a RMA Number.
• Please pack your returning order into the orginal packaging, and write the RMA Number to the outside of the box.
• If the RMA Number is not attached to the box, this will increase the time before we can refund you.
• If your order is a custom made, under no circumstances can your order be cancelled or return as the item is made to your specifications and can not be sold on.
• Items that are to be returned should be in there original packaging including bags, cardboard, polystyrene holders & protectors, inc all accessories (i.e.remotes, leads, batteries, etc) unless anexception has already been agreed. If you do not include the full contents of the box, we cannot issue you with a full refund, as this product then has to be sold at a reduced price. 

Returning Damaged / Faulty Goods:

• If your order is damaged of faulty, please contact us direct to arrange a replacement.
• Refunds will be processed once the order has arrived with us.
• Return shipping of damaged or faulty products is the responsbility, and will be paid for by DY Pro Audio LTD.

Returning Unwanted Items:

• If you would like to return your unwanted item, then please contact us to arrange a return.
• All Returns must be completed within 30 days of the original purchase date.
• Refunds will be processed once the order has arrived with us.
• Returning unwanted items is the responsbility of and paid for by the buyer.
• We advise that all unwanted returns are sent insured in case of damage or loss of item.

If you have any queries regarding your order with us, or product information queries please either contact us via the eBay messaging system, or find our contact details right at the bottom of this listing, where our phone number and email address is displayed, due to eBay's new policy we are unable to display these in our listings.

Please do allow 24-48 hours for us to reply to messages and emails, we do our best to reply to these straight away, however over peak periods there could be a delay in replying! We are also closed on a weekend, so any emails past 5pm on a Friday, will not be replied to until Monday Morning. If you do call us, and there is no answer please leave a voicemail and we will get back to you as soon as we can.

Our opening hours and Showroom opening hours are Monday to Friday 9am-5pm