UK Delivery

We offer Fast UK delivery with Amazon Shipping on all orders to the UK. This is a 1-2 working day delivery service.

International Delivery (UK eBay Store purchases)

We ship worldwide. Postage charges are calculated at checkout.

Dispatch Promise

We aim to process and dispatch orders made before 1pm on the same working day. If your order is made after 1pm, it will be dispatched the following working day. Orders made on a weekend will be processed the next working day.

Delivery Services, Costs and Time frames

In order to provide you with the quickest and most reliable delivery, we use a variety of different delivery carriers. The exact carrier used will depend on your location and order contents. Postage costs and delivery time frames vary by location, the below should only be used as an estimate. There are some exclusions to the services we offer for certain items on our ebay store. Please ensure you provide your phone number so that, where possible, we can pass this to our couriers giving you the best possible delivery service.

Customs and Duty

Bells Shoes cannot be held responsible for any customs or duty changes made by a destination country outside of the European Union. All shipments from Bells Shoes will be declared to customs at order value. For more information about any import charges that may be applied to your order, please contact the customs office for the destination country.

Making Your Return

Please follow the steps below and if you have any queries please contact us.

First, ensure that your return meets our returns terms and conditions below. Open an eBay returns request for your item. You can do this by finding the item in 'Purchase History' in 'My eBay' and selecting 'Return this item' from the 'More actions' dropdown. Package the item(s) together with the returns form in the bag that your order was delivered in. If you have lost or damaged this bag, you can use a similar mailing bag to protect the product(s). Send the return to us. All postal charges are at the cost of the customer and we recommend using registered post. Please keep your receipt and tracking number.

Returns Address

Refunds

We will endeavour to process your return within 1 business day of receipt - if a refund is requested this will be issued immediately but may take up to 5 business days to show on your account information. For refunds to PayPal, PayPal may hold your funds for a short period before they can be withdrawn/used again.

Returns Terms and Conditions

Unworn Returns

We understand that, especially when buying shoes, there is a possibility that you may need to return them. To help you with this, we have a 30 day returns policy for all orders. All we ask is that the product is unworn, has only been tried on on carpeted surfaces and is in re-sellable condition.

Worn Returns

Unfortunately we are unable to offer refunds or exchanges on non-faulty products that have been worn or used. For hygiene reasons, we are unable to accept underwear or hosiery that has been removed from its original, sealed packaging. Before wearing your shoes outside please make sure that they fit properly, if you find they don't fit at a later stage we will be unable to offer a refund. Any non-faulty products that are returned to us in a worn condition will not be refunded.

Faulty Returns

We check all orders that we dispatch for quality but we do understand that occasionally the odd order may slip through our stringent checks.

Within 30 Days or Unworn

If you receive a faulty product or find the product to be faulty within the first 30 days of receipt, you should return the item to us using the below returns procedure. Please make sure to note that the product is faulty on the returns paperwork (it's helpful if you tell us what the fault is too!). Please note a return will not be deemed as faulty, until our technical team have checked the item.

Our History

With over a century of experience in the retail industry, the business has developed a reputation for great service and quality products. The Bells Shoes online store was launched in 2007, and originally operated from a small room above our Buxton shop. The online business grew rapidly as the Bells brand became more recognised and as the company expanded into additional online marketplaces. Today, Bells has creates a classic and modern environment where we offer Men's and Women's footwear, handbags and shoe care products from some of the most sought after manufacturers in the world. All of our shoes and handbag brands are selected for their style, fit and value for money.

Following international success, we have launched on ebay Australia, France and Germany enabling us to offer the best service to our customers in these countries.

Our Products and Services

Bells Shoes is proud to be an official stockist of many industry leading brands, which have been carefully chosen for their quality, comfort and value for money. We stock over 60 brands, ranging from classic British brands such as Clarks to Brazilian beachwear manufacturer, Havaianas. We strive to provide an outstanding shopping experience for every customer. Our easy-to- shop eBay store is complemented by fast and convenient delivery services to make the online shopping experience as effortless as possible. In the rare event of a problem with your order, the dedicated Bells Shoes customer services team are on hand to assist - both by telephone and email.

Contact Us

Feel free to contact us via the 'Contact Seller' or 'Ask a question' buttons and we will aim to respond within 1 to 2 working days. Any inquiries submitted on non-working days will be responded to by the next working day.

Opening Hours

Monday to Friday 09:00 AM - 05:00 PM

Weekends and Bank Holidays - Closed

Returns Address

All postal charges are at the cost of the customer and we recommend using registered post. Please keep your receipt and tracking number.