We want you to be satisfied with your purchase. We do our best to describe our products, as accurate as possible, so please read the description carefully. By placing a bid on the item whether at Auction or Buy It Now, you are entering our legal contract to have the item purchased. No refund will be given for simple change of mind. However, under the Australian Consumer Law, we will accept product returns and provide you with an exchange, refund or repair where the product is faulty or is not of acceptable quality, or significantly different to those shown. All orders can be returned up to 30 days after the ship date for inspection. For hygiene reasons, all items must be in their original condition, unopened and unsued. Merchandise credit or refund is given for the cost of the item only, postage is non-refundable. We may elect to return the product to the manufacturer to determine the nature of the problem. We reserve the right not to offer an exchange, refund or repair where the item fault is a result of misuse or neglect. We are  not responsible for any lost or damaged parcel once it has been dispatched from our store. However,option available for insurance cover. Once your parcel is lodged with Australia Post, you will be able to  track it to your address with your tracking number provided, on the auspost.com.au website.