Features:
Questions & Answers
Q:
"Does this include the waterline hook up?"
A:
"This does not include the waterline and hook up. However, this has an all-in-one package that includes everything that is needed to install it."
Q:"Does it include the soft closing toilet seat?"
A:
"The one piece toilet seat comes with the UF soft closing toilet seat."
Q:
"What are the dimensions of the tanker of the toilet?"
A:
"The dimensions of the tanker of the toilet are mentioned in utem specifics
Q:
"Can this be replaced with any standard toilet seat?"
A:
"No, this toilet has a designed toilet sit to fit, because this is not a standard toilet" Please contact us if you need seat replacements.
Fast & Free Shipping
We promise to make it our priority to get you your items as fast as we can ensuring that your product will get to you as soon as possible. We know you're eager to get your hands on your new purchase, we would be too. As a bonus, most items are shipped for free.
Returns
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We are happy to accept returns of unused or defective items for a refund within 30 days from the date of delivery. For returns exceeding 30 days, please contact our Customer Service team to go over our options
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Buyers are responsible for the return postage for non-quality issues like no longer need, change mind ,bought by mistake or size not fit.
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If you find item damaged when arrive, parts missing, incomplete shipping, quality defects, please contact us for resending replacements ,missing parts or refund.
Meanwhile, clear pictures or video are most welcomed.
We are highly appreciated you could advise suggestions and dissatisfaction.
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To initiate a return simply go to the eBay Returns Portal and submit a return request, all items need to be returned with all original components via a traceable method. Once your return is received and processed, we will quickly get your refund or replacement issued.
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If you receive the wrong product or damaged product, we will either send you free replacement or full refund after receipt of your photo and your request.
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Product(s) must be returned in original over-sized protective packaging, un-installed and unused. Please do not return the item before contacting us.
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Most of our products are fragile and heavy, so shipping fees are quite costly. Therefore, please do all your due diligence before you purchase and make sure the measurements of the item will work for your bathroom.
Customer Satisfaction
Quality is our culture and customer satisfaction is very important to us. If you are
unsatisfied with your purchase or or warranty questions
simply contact us via "My Massage" or "Ask Seller Q" before either opening an eBay case / return request or leaving a neutral / negative rating. We will definitely work out options until we satisfy you with it.
We are always ready to answer any questions you may have.