Should any problems arise with your order, kindly give us the opportunity to resolve any issue to the best of your satisfaction before opening any eBay or PayPal dispute.

 

Prior to leaving any Negative / Neutral feedback / low ratings kindly contact us first if there is any issues so we have the opportunity to solve any problem.

 

Please note that we work very hard to provide an excellent service to our eBay customers and we would like all our customers to be satisfied.

 

Our office hours are from Monday to Friday from 09:00 AM  to 17:00 PM UK Times.

You can contact us via eBay messaging. We aim to respond to all messages within 12-24 hours during our working week.

 

Any messages received outside of working hours will be responded to on the next working day in the same time frame 

PayPal is the only method of payment accepted from all buyers, 

you do not need a PayPal account to pay via PayPal

 you can use any debit or credit card and pay direct into PayPal. Sorry no other payment form is accepted

For Unwanted, Non-Faulty Goods:

7 days from date of delivery to evaluate product.

If buyer changes their mind about the product after evaluating it, then buyer can return the item any time within this 14 day period.Item must be returned in original packaging and ensuring that we receive it without damage.Buyer pays for return postage costs, unless otherwise specified.

For Faulty Goods (within 30 days):

If, within 30 days of receipt, product is found to be faulty, buyer should notify seller.Seller will send postage paid returns label which can be used for returning the product at no cost to buyer.Item can be either refunded or replaced according to buyer's wishes.If buyer wants a full refund, the basic cost of delivery will also be refunded.

For Any Goods (after 30 days):

No Returns or Refunds. We do apologize.

The above are general guidelines and your statutory rights are not affected by these. We happily comply to UK's Consumer Contract Regulation (June 2014) and Sale of Goods Act (1979).