*Please contact us via ebays messaging system to let us know what the problem is and we will provide you with the address to return the item for either a full refund or exchange.Please note emails will be answered between 9am and 6pm Monday - Friday, emails will not been replied to on weekends and public holidays.

*Please NOTE when returning a item please provide your user ID and a brief note explaining the reason for return. If this is not provided there could be a delay with your refund or exchange.

*If for any reason you are not happy with your purchase, please contact us by sending us a email on the ebay messaging system before leaving a negative or neutral feedback so we can resolve the problem for you as we aim to give all our customers a 100% positive buying experience. Please note that the buyer is responsible for the cost of return postage in any instance if purchased in error. We will only refund or replace item that is returned back to us.

*We provide free shipping on all orders.

*All orders placed before 1pm Monday - Friday will be shipped the same day any orders placed outside these times will be shipped the next working day excluding bank holidays and public holidays subject to stock availability.

*Please note UK and DE delivery timescale is normally 8-12 working days after dispatch.Worldwide delivery timescale is normally 10-25 working days however sometimes it could take longer than usual. So we request you to please wait at least 25 working days from the date of purchase before contacting us.

*International customers must be fully aware of their country customs policies when making purchases from overseas. We cannot be held responsible for delays caused by customs or local postal services... Please note if you are paying by e-cheque using Paypal, your order cannot be process until the payment gets cleared through Paypal.

*We only accept payments via Paypal

*ShineDeerDirect is a one-stop solution for all your mobile phone accessories. We provide mobile accessories at a fraction of cost compared to our competitors and high-street stores. Owing to our commitment to customer satisfaction, we enjoy a reputation of being a highly user-friendly shopping experience.

*We focus on continuous improvement and updating ourselves in order to maintain our position in the industry. We constantly strive to bring you the best customer service and the most secure shopping experience possible. We value our customers and would appreciate any feedback!