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We ship items via different carrier according to the weight and size of each product and your address. Either Way will take about 2-7 business days to arrive after dispatch, depending on your location. Remote areas will required longer delivery time.

And much regret that some extra-remote or off-shore areas will charge extra postage fee and some are not being able to deliver. We will first contact with You and ask about your willing before dealing with your order. Please pay attention to your message before dispatch.

You could also check your postage charge by yourself in the ‘Postage and Payments’ section of the listing. Simply enter the postcode of your delivery address, then the Applicable postage and the available shipping method will be displayed.

Self-Pick-Up available, and it is free. The estimate pick-up date is 2 business days. Our warehouse locates in Regents Park, Sydney.

Postage are calculated based on the weight and size of each product. Some Large items will cost a lot of postage, if you simply refused the shipment with personal reasons after dispatching or receiving it, we will deduct about $50~$200 (depend on your location and product) from your refund, and a 10% re-stocking fee may apply.

Additional postage fees may apply for re-delivery or re-direction requests.

Some products may be sent in more than one packages.

Thanks for your patience and understanding.

If you have questions about purchases from us contact us through eBay's Message Center.

We expect our customers to be satisfied with our products and services. Your complete satisfaction is important to us. If you are not satisfied or need any help regarding to our products, the first thing that we invite you to do is to contact us. We are glad to spend that time solving your problems.

We offer a 180-day warranty:

Costway has built our reputation by offering customers the best products and the cheapest prices for over ten years. Every purchase you make is 100% guaranteed. All items before shipment are brand new and have been checked carefully.If you receive the items that are not what you expected or doesn't work in 90 days from the date of purchase, please feel free to contact with us, we will try us best to solve the problems for You.Please refer to our Return Policy for more detailed information about returns. We guarantee that we will do our best to resolve your issue as quickly and thoroughly as we can. We want you to be our lifelong customer.

We guarantee your privacy will be respected:

We will not distribute your email address, receipt information or any other personal information to others. We will never discuss your personal situation with anyone else. We want to earn your trust. We will always treat you with respect and we value your privacy. If you want to know more about how we use your information, please refer to our Privacy Policy.

Please contact with us before You return the products follow these requests below:  

1. Please send us 1-5 clear photos if there is any damages or quality issues when You receive the item.

2. If You simply changed your mind and wish to cancel the order. Please contact with us before we dispatch (1 business day).

3. If You want to cancel the order or return the item after dispatch without any quality issues, please note that the postage fee may not be refundable, and the buyer is responsible for return postage costs, and a 10% re-stocking fee may apply. Returns or exchange will ONLY be accepted whith 7 days from the date of delivery and unused.

4. If You are not satisfied with any product that you have purchased, please feel free to contact with us, we will try us best to solve the problems for You.

5. Items should be returned in their original product packaging and all accessories in the original shipment must be included if you would return the item.