For your security we only dispatch your order to the address you provide us via PayPal.
If you wish to cancel an order contact us via Ebay messages. If the item/s has not been dispatched we will cancel the order and refund payment.
All orders are shipped within 1-2 business. Most items will be dispatched same day if we receive your order and cleared payment before 9AM U.K time.
Items are shipped Monday to Friday excluding Public Holidays.
Items are usually delivered within 2 to 5 working days.
We do not ship to BFPO or PO Boxes Addresses
We hope you will love your purchase, however if you need to return it, we have a 30 day return policy.
We work very hard and make every effort to ensure that you are 100% happy with your purchase and that your order reaches in a perfect condition. However, in the unlikely event that you are not happy or satisfied with your item and wish to return your order please follow our return policy below:
1. The returned item must be received by us before any exchange/refund can be processed.
2. The items must be returned in its original condition with all tags and labels attached and in the original packaging.
3. You are responsible for the cost of returning the item to us unless the item is faulty or we sent you a wrong item or size. You will be requested to send a photo of the fault or wrongly sent item.
4. Any item which in our opinion has been used or soiled or not in the original sale condition is exempt from our return policy.
5. We are not responsible for any item that is lost while in return transit to us. We recommend that you use a form of return delivery where the item can be tracked.
6. It is your responsibility to ensure that any items returned to us are properly packaged so that they arrive safely and in good condition. Items damage in transit on the way back to us due to insufficient packaging will not be refunded.
Faulty and Damage Items
If your item arrives faulty or damage we will replace the item at no charge or refund any money paid for the item upon receipt of the faulty item. A pre-paid postage label will be emailed to you or we will arrange collection.
Items sent in error
In the unlikely event that a different item is sent to you other than the item you ordered, then a replacement item will be sent to you immediately or a full refund upon receipt of wrongly sent item.
