Smith & Allan are a family run business established in 1925. The intervening years have seen us develop in to one of the largest independent lubricant blenders in the North of England.

We offer a comprehensive range of premium quality lubricants, paints and associated products at competitive prices. Our longstanding commitment to Shell has resulted in Smith & Allan being one of the only official Shell distributors in the United Kingdom.

Above all we pride ourselves on our unrivalled customer service and outstanding technical back-up, which results in our loyal customers returning time and time again. Over 90 years in business has given us a wealth of experience to recommend the best products to suit your needs.

What delivery services do we use?

We offer standard delivery Free of Charge using either Royal Mail or a Courier service, depending on the size, weight and nature of the item.

When should I expect to receive my order?

We dispatch all orders within 1 working day. If an item is out of stock, we will contact you to make you aware of the situation.

Parcels delivered via Royal Mail are usually delivered in 2-3 days.

Parcels delivered using the Courier service are usually delivered within 48 hours. These will require a signature on delivery. Alternatively let us know if you would like your order leaving with a neighbour or somewhere safe.

We also offer a 24-hour delivery service for an extra fee. We recommend you contact us when ordering so we can ensure the item is dispatched on the same day.

Are there any restrictions on deliveries due to location?

Please note that the carriage stated is to mainland U.K. only. If you are located in the Scottish Highlands, Outer Hebrides, Isle of Wight, Isle of Man, Jersey, Guernsey or Northern Ireland please contact us before ordering as there may be a delivery surcharge. The following postcodes in Scotland may also carry an additional fee:
AB37-38 AB41-45, AB51-56, FK19-21, IV1-37, IV40, IV54, IV63, KW1-14, PH15-26, PH30-41, PH49, PH50
(For items dispatched using Royal Mail these restrictions do not apply)

Any item delivered damaged needs to be signed for as damaged. If this isn’t possible you will be required to send a photograph of the damaged goods so a replacement can be organised.

If you buy an item in error we will happily refund you minus the cost of return shipping as long as the item is sealed and in the condition you received it. For orders that are cancelled or returned we will charge an 8% restocking and admin fee of the item price and we will not refund the cost of the original shipping.

The return service used by you must cover the value of the contents, if not and the item goes missing you will only be able to claim the cover of service sent. We will not refund you the difference.

If you receive a defective item please contact us immediately and we will exchange for a new item as soon as possible. Postage will be covered by us.

Accepted payment methods are PayPal, Credit Card or Debit Card.

PayPal payments should be made immediately on purchase of the goods.

To pay by card you will need to contact us.

Please note: We are unable to accept American Express.

Here at Smith & Allan we strive to offer exceptional customer service. We want every customer to be 100% satisfied and our excellent feedback reflects this.

In the unlikely event that you are unsatisfied with any aspect of the transaction then please give us the opportunity to resolve any issues you may have before leaving feedback.

Contact us via an eBay message.

Here at Smith and Allan we are aware of the needs of our customers, we are also aware that the world of lubricants is ever changing. With this in mind we realise that from time to time you will need help in selecting the right lubricant for the job.

We can help if you...

• need to choose the right coolant to cut that exotic metal.
• need a lubricant for a new piece of plant.
• own a vintage tractor.
• have the latest state of the art combine.
• need to select the right automotive oils.

We have a full range of Vintage, Classic, Automotive, Haulage, Agricultural, Industrial and Motorcycle oils.

If you have a technical question on any oil in these fields, please don't hesitate to ask.

Simply contact us via our eBay Shop.

For any enquiries or advice, please contact us:

smith_and_allan_lubricants