There is no escape from chaos ... it marks us all


"The Three-Eyed King has long waited for this moment, for the hour when his destiny would finally be revealed. He stands at the head of an army of madness and anger that no sane person would want to stand against. Perhaps I am not sane, for I will fight for the last time. Not for victory, but for survival, for the hope that a spark can survive. It is a faint hope, and the laughter of the Dark Gods echoes loudly in my ears.... These are the Times of the End..."

-The Prophecy of the End Times


Twisted, transformed, plunged into eternal madness... beasts created by chaos roam the earth spreading terror and destruction.

These beasts may have once been giants, today each of them is a unique creation and a testament to the power of the gods of chaos.


"In the end, however, this world is doomed, and from the ashes of the old one, from the darkness, a new world will emerge, following the cycle of creation and destruction that has been created for a long time..."


This unique army could be an altternative to the sons of behemoth, or anything you can dream up. 


All online shopping is a bit like a blind date.


Buying items that we can't physically touch makes us not sure we'll get what we paid for.

This is especially important when buying second hand minis for your favorite WarGame. We've all heard stories of damaged, badly described items or recasts sent that way.

Each mini is a very complex object, in which many imperfections may lurk.

It is important to be able to see it in the most accurate way before buying it. In this way we can eliminate or prepare ourselves for the problems we will encounter while painting.

Improper handling can also lead to damage. To send such items on a long journey, special skills are needed.

This makes us turn to companies that specialize in this type of business.

 

In Hobby Heaven, we understand all this. Your hobby is also our hobby.

 

Here's our offer, in a nutshell:

-          A large number of photos for every mini made with high quality equipment.

-          We do everything in our power to make sure that the packaging of the models is appropriate and safe. 

-          Same day dispatch at 3Pm GMT-0 (Monday-Friday).

-          Packing minis is an art that we have mastered to perfection.

-          Combined Shipping and Worldwide Shipping!

-         5 days a week customer support, write to us!

 

1. Packing Methods.

Our packaging methods:

If it is a single object/model, it is wrapped tightly in bubble foil. Then we put it in a box and fill the empty spaces with paper or bubble wrap.

If there are a few things, we wrap each one separately in bubble wrap and place it in a larger box in a way that prevents products from being damaged during transport. The free spaces are filled with paper or bubble wrap

The metal minis are wrapped in bubble wrap, each separately, to prevent them from bumping against each other and the paint from falling off.

If it is a non-standard shipment (for example, a plastic briefcase for models), we wrap everything in several layers of the braid film and then in thick wrapping paper.

 

2.Combined shipping

We do combined shipping and encourage you to make use of it! This way you save on shipping costs. If you intend to buy several items, please buy the items you have chosen but do not pay for them immediately. This will allow us to send you a collective invoice containing the costs of all items and a discount on shipping costs. Usually, you pay shipping costs only once, however, we reserve a right to increase shipping fee for heavy international packages or unusual shipping destinations.

 

3.International Postage.

International buyers are very welcome and we do everything to meet individual requirements of each client.

4.Feedback, questions.

If it happens that you will somehow be dissatisfied with our service, please contact us immediately via 'contact seller' on eBay before you even open the case. We care about customer satisfaction and we will do everything to correct our mistakes.

In addition, if you have any questions about the items sold, you search for some special model or would like to change the packaging or shipping system in any way, do not hesitate to contact us, we want to adjust to your needs.

5.Returns

Full refunds are given - no questions asked - as long as return request is sent within 30 days from receiving the order*.

If your return or exchange request is beyond this time frame, please contact our support team, and they’ll do everything in their power to help you out.

In addition, you have a right to return a product and we will pay the shipping costs if:

- The item we have sold is not as described.

- The item we have sold is damaged or became damaged during transport**.

 

*Customer will have to cover the shipping cost on his own

**In case of damaged goods, please contact us and send us a picture of a damaged product to get a replacement or a refund.