12V Electric Winch - 4,500LB

All delivery prices (including those quoting free delivery) are for Zone 1 only. Surcharges will apply to all other zones (Including Northern Ireland, Islands, Highlands and parts of Scotland).

If you are unsure about which zone your delivery address is then please contact us prior to purchase.

Dispatch time

Orders are usually dispatched within 24 hours and delivered on a “Next Working Day” service. This is not a guaranteed service and someone will be required to sign for the delivery. Requests can be made for the order to be left in a “safe place” but this is at the discretion of the driver.

Timed Service

Early morning (AM) and Saturday delivery options can be added for additional cost. Please contact us for more information.

Collection

Goods can be collected but must be a request must be made in advance.

Tracking

Our freight partner is FedEx UK. As soon as your order is dispatched, you will be sent an email to confirm that it's on its way.

You can track your parcel here:
https://www.fedexuk.net/accounts/track.aspx

Damaged Good

Goods arriving damaged must be reported within 24 hours of delivery. Claims made after this time will not be accepted.

For more information please read the FedEx conditions of carriage which can be found here:
https://www.fedex.com/gb/ukservices/services/terms.html

What do I do if my item has been returned to sender?

If your item was returned to sender, this means the address you have provided us was wrong or incomplete, or you did not contact the local depot in time.

If you'd like us to send your item out again, you will have to pay for re-postage. Please contact us for instructions.

We hope you will be delighted with everything you have bought from us, but if you are unhappy with your products for any reason, you can return them to us within 14 days.

Please be advised we reserve the right to refuse refunds if we feel any damage may have been caused by the customer whilst using the item.

Returned items must be:

• new and unused
• resalable
• returned at your own cost

Although it is not a requirement- we strongly suggest that all items returned are shipped using a recorded courier.

It is the buyers responsibility to return all items to our warehouse.

ParkerBrand Warranty – How are you covered?

 

We keep an accurate record of your purchase and the warranty associated with it – we’re keen to resolve any issues that may arise with the professionalism that you would expect of ParkerBrand.

While we invest a great deal of time designing tools that are robust and made to a high standard, like all machines, at times they do fail and we like to make things straight forward and easy for you to understand.

For your reassurance we want you to know all of our practices are in line with Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 SI 2013/3134 as well as the Consumer Rights Act 2015. Beyond that we are a fully approved trader with UK Trading Standards.

The ParkerBrand two-year warranty was established so that you can really have faith in your purchase and by extension, us, as an established reputable manufacturer and seller of domestic tools and machinery.

We want you to be sure that if there is a problem you can speak to a UK-based team that will evaluate the problem and ascertain what can be done to get things resolved for you.

Your warranty is for all mechanical parts on your machine – effectively the engine. We are not able to extend this warranty to wear and tear parts. In order for this to be clear we have taken some examples from popular machines for easy reference. These include but are not limited to:

Chainsaw Range

• Recoil Starter, Bar and chains, Sparkplug, Carburettor, Air filter,

Pressure Washer

• Recoil, Hose, Lance, Nozzles, Pressure Release Valve, Inlet Valve, Wheels, Air Filters, Exhausts.

Brush Cutter

• Recoil, Cutting Line, Spool, Three-toothed blade, Sparkplug, Carburettor, Air filters, Exhaust cover.

Multi Tool

• Chainsaw bar and chains, Cutting Line, Spool, Three-toothed blade, Sparkplug, Carburettor, Hedge trimmer Blades, On/off Switches.

Air-Compressor

• Quick Release Valve, Cowling,

Hedge Trimmers

• Cutting Blades, Recoil, Sparkplug, Carburettor, Air filters, Exhaust cover

 

Every effort is made to work pro-actively to provide a solution. When parts such as those given above are required to be purchased, we work hard to ensure that a stock is maintained in order to make them available to you via the product pages on the website. We will direct you to the link if your enquiry is by email or send it on if we speak by phone.

If they are not listed under spare parts, we may still be able to help and we shall endeavour to do so. It might be best to send a picture of the part with your request to ourselves. Please do not hesitate to contact us should you need to discuss any aspect of your warranty. We are happy to do so.

What happens if there is a fault with your machine?

We keep an accurate record of your purchase and the warranty associated with it – we’re keen to resolve any issues that may arise with the professionalism that you would expect of ParkerBrand.

 

LET US KNOW

Call one of our team or send us an email. We may ask for further information to understand the issue – this will be assessed by a member of the technical team

We may be able to solve the issue with some advice or by sending you a part.

 

PICK UP and DROP OFF

It may be that we need to get the item back for a repair or exchange. We try very hard to make this as hassle free as possible. We send you a DPD label so that you can drop off the item at a local pick up point at your convenience or we can arrange for a courier to pick up from your home, again at a time that suits you.

 

30 DAYS

If the issue has occurred in the first 30 days we will of course be able to recover your item and aside from a repair or replacement. However, there is a refund option at this point if the fault is evident upon return.

Our design team put a lot of thought and energy into our products to make sure that you have a tool or machine that is reliable and works perfectly, just as it should. If there is a fault, we work hard to ensure we get things resolved as speedily as possible.

 

ASSURED RESPONSE FROM A UK TEAM

We have a dedicated team at our Headquarters here in Louth Lincolnshire who are customer focussed and will always be happy to find the best solution for you. We do not expect you to have any issue at all of course, our machines are fully quality tested and assured which is no less than you’d expect from a company with a rising reputation for quality tools at a very favourable price-point. That’s a strong point, price, as we are sure you agree, but just as important is after sales service and a timely response if things aren’t quite as they should be. You can rely on ParkerBrand to respond when you need us.