ONLY FOR REPAIR AND
SERVICE OF YOUR DEFECTIVE LAPTOP
Please call us to get
a CASE# and address in order to send your laptop for service to Compu Genie
We Open Monday-to-Friday
from 10:00am-to-6:30pm EST
LAPTOP REPAIR
(Prices)
- Laptop Repair
& All-In-One $100.00
- Laptop
USB-C charger YR 2016 &
after $150.00
- Gaming
Laptops and Desktops $150.00
- iMac
& MacBook Pro $160.00
- MacBook Air & Pro YR 2016 & after $200.00
- Shipping Cost $25.00 (All-In-One $50.00)
All repairs include
BGA/GPU chip reballing.
BGA/GPU Definition:
They are those chips embedded on the board such as Video Chip, Chipset,
Northbridge, Southbridge, and VRAM Memories.
Note: If your model is not listed we will create an eBay listing
according to your model. Laptop repair includes disassembly & assembly plus
repair of motherboard or any other part. (Replacement parts will have an
additional charge)
Repair will take 2-3 business
days.
If we cannot repair your
motherboard due to any damage beyond repairable, money previously paid will be
refunded less 15% selling fees and return shipping cost. You are always liable
and will pay for sales fees and shipping back to you.
We specialize in Laptop Motherboard
repairs to Level Component for Compaq, HP, Toshiba, Gateway, Samsung, Lenovo,
IBM, Acer, Asus, Sony, Dell, Apple etc. We are able to repair motherboard as
simple problems as dc jack replacement as well as no post, no power, no video,
etc. We have the ability to replace internal Video RAM, Video chips, and
Chipset since we work with the latest technology in BGA/GPU Rework System machines capable to do
Lead-Free boards up to a size of 18”x24”. Give us a call from
Monday-to-Friday 10-6:30pm EST to get a REPAIR# to send your board or
laptop. If needed we will list an eBay auction for your model. All boards and
laptops repair will have 90 days warranty from the date of the invoice.
Refund Policy: By purchasing this auction, you agree and accept our
refund terms and condition for eBay purchases.
In case that the
laptop (or item) cannot be repaired for any reason beyond repairable, the sales
fee collected by eBay and PayPal are not refundable, since eBay and PayPal do
not refund these fees despite of the repair outcome; you will only be refunded
for the 85% of the service price.
Ex: Service Price Your
Refund
$100.00 $85.00
$120.00 $100.00
$150.00 $125.00
$160.00 $135.0
$200.00 $170.00
Note: DO NOT send us a
laptop with a motherboard previously attempted repair, we most likely cannot
repair it and is a waste of time and money for both parties.
DO NOT LEAVE A NEGATIVE
FEEDBACK OR OPEN A CLAIM before contacting us, we at Compu Genie strive for
excellent customer service!
Return Policy:
If you received an item previously
repaired and is failing or fail during the 90-days warranty period, we will
repair it again under warranty at no cost to you or will refund your money in
the case that we could not repair it. Customer service is our priority and we
are willing to work with you in case you are not happy with the service
performed, please contact us for any issues you might have, DO NOT LEAVE A NEGATIVE FEED BACK OR OPEN A CLAIM before
contacting us for a settlement.
Packing and Handling:
Items are treated carefully and
packed in anti static bags, boxed individually and cover with foam or
bubble wrap on both side.
Shipping:
All items repaired will ship the
same day if they are PAID. We use FedEx ground or USPS Priority Mail for $25.00
for Laptops to anywhere in USA. FedEx standard to Canada for $30.00 and USPS
Priority Mail service for international shipment for $38.00 to most places in
the world. Combine shipping is available for quantities of 2 or more. Puerto
Rico shipping is FedEx for $25.00 or USPS for $13.00 but shipping cost may vary
depending on the zone.
Service Order Disclaimer
1. Receipts are required at the time
of service request for all warranty repairs.
2. I understand parts availability
may affect completion time.
3. Replacement parts will be new or
rebuilt parts that perform to the factory operational specifications of the
product.
4. CPRS technicians are committed to
provide the best technical service and will repair all apparent defects unless
otherwise requested.
5. CPRS provides a 90-day warranty
from the date of the repair on parts installed and 30-day in labor performed
beyond cleanings.
6. I understand I must report any
physical damage (i.e., dents or scratches) of units at time of pick up or
received of the item.
7. UNCLAIMED GOODS
I understand that this service form
must be presented when picking up my completed product. When my product is
complete, CPRS will attempt to notify me. CPRS accepts not responsibility for
any product not picked up within 30 days after CPRS confirms that customer was
contacted and notify.
I agree that CPRS may dispose of any
unclaimed goods and hereby release CPRS and waive any claims regarding such
disposal.
8. A minimum labor charge is
necessary for time spent by CPRS technicians troubleshooting my problem if no
defect is found. Most factory warranties do not cover this cost. Other
situations not covered under factory warranty include:
- Intentional
or unintentional physical damage
- Acts
of nature (e.g., lightning, floods, infestations, etc.)
- Cleaning,
customer adjustments or instructions (e.g., fine-tuning)
9. CPRS will not be responsible for
the loss of any information on the media of such products service by CPRS as
DVD, CDRW, or similar.
10. COMPUTER REPAIRS
I understand and agree that prior to
any servicing of my computer or installing of computer peripherals, memory,
software or upgrades it is my responsibility to make sure that my computer
system has been completely backed up. CPRS will not be responsible for the loss
of any information from my computer or for hardware that inadvertently fails
while being serviced.
I understand and agree that in some
instances CPRS may not be able to access my computer's data due to pre-existing
conditions of the computer or the data.
If CPRS is unable to access
information from my computer and/or detects a failure in any computer hardware
component while being serviced, I understand that my system software will
attempt to be restoring from factory.
I understand that regardless whether
or not I have requested a backup, and whether or not a backup was successfully
made, CPRS is not responsible for any loss of data or for hardware that fails
during the servicing of my computer.
Thank
you for your business.