Here at Hilbre Outdoors we specialise in campervan conversion equipment as well as caravan and camping accessories. We offer a range of full conversion kits, hobs, ovens, fridges, windows, space and water heaters, awnings as well as gas, water and electrical components. We are retailers of products from leading brands including Dometic, Thetford, Truma, Fiamma, Reimo, Igloo, Vango and Outwell.

Delivery Costs

Delivery on most of our products is completely free to the mainland UK.
Please note this does not include the following post codes and locations for larger items:

Scottish Highlands and Islands (FK17-99, KW1-17, G63, G82-onwards, IV1-28, IV33-39, PA21-33, AB, PA35-40, PH1-onwards). The Isle of Wight, Isle of Man, Channel Islands and Northern Ireland. SA, TR, PL, PO, TQ, EX, E and EC.

Delivery to these locations is subject to additional surcharges, we make every effort to make the surcharges as reasonable as possible. Please contact us for more information regarding this.

Time Frame

Most deliveries take place between 8am to 6pm Monday to Friday. We cannot give time slots.

Damages

Please check the contents of your order. All damages must be reported within 24 hours of delivery. Contact us through ebay messaging service and attach images for a quick resolution.

Booking fitters and engineers

Please do not book engineers until you are in receipt of the goods. We cannot be held liable for any costs incurred if goods arrive late, damaged or missing parts.

Re-delivery charges

In situations where delivery has failed 2 times due to you not being present to take delivery of the goods a re-delivery charge may apply. This will be at the choice of both us as the vendor and the courier depending on circumstances.

Customers have 30 days to return goods for refund.

Change of mind

If you change your mind, please open a ‘returns request. It is the customers responsibility to return the goods within 30 days of the date of purchase. Goods must be new, unused and in resaleable condition.

Goods arriving to our warehouse in non-resalable condition or damaged will be subject to a restocking fee of at least 20%.

Palletised and heavy items

Contact us for a quote on the return of heavy or palletised items.

Exchange

We do not offer exchanges on returned items. Customers will need to place a new order for the correct item.

Incorrect Item Delivery

In the event of a mis-pick please contact us directly to resolve the issue. Opening a case with eBay or a payment dispute will take longer to settle.