Further Details

Title: Difficult Conversations
Condition: New
EAN: 9780140277821
ISBN: 9780140277821
Publisher: Penguin Books Ltd
Format: Paperback
Release Date: 25/05/2000
Item Height: 198mm
Item Length: 129mm
Item Width: 17mm
Item Weight: 191g
Author: Douglas Stone, Sheila Heen, Bruce Patton
Contributor: Roger Fisher (Foreword by)
Language: English
Subtitle: How to Discuss What Matters Most
ISBN-10: 014027782X
Description:

What is a difficult conversation? Asking for a pay rise, saying 'no' to your boss or spouse, confronting a friend or neighbour, asking a difficult favour, apologizing. We all have conversations that we dread and find unpleasant. But can we develop the skills to make such situations less stressful and more productive?

Based on fifteen years of research and consultations with thousands of people, DIFFICULT CONVERSATIONS pinpoints what works. Use this ground-breaking, step-by-step book to turnyour difficult conversations into positive, problem-solving experiences.

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