Average shipping times to most countries are around 15-30 working days or 3-6 weeks. Some countries such as Brazil or South Africa can be much longer for items to arrive.

If you have not received your item after our estimated time frame, please contact us and we will look into your order to see where it is, often it is still in customs or may even be waiting for you at your local post office.

If there is a problem with your item we may opt to re-send your order again or refund you, please contact us to discuss your concern

Please note - Your item is being sent via international shipping and is subject to international shipping times. Please be patient and understand that once an order leaves our hands we cannot speed the process along. Sometimes items can arrive quicker than our guide suggests and sometimes they can arrive slower. All orders are sent from Hong Kong or China.

Occasionally problems may arise such as lost/damaged/slow/broken orders, please contact us so we can resolve the issue by replacing your item or offering a refund. 

Normally we do not give out tracking numbers, so please contact us beforehand if this bothers you so we can arrange to provide you with one for your order.

EXPRESS POST

For some items we can offer express post for an additional fee, please contact us prior to purchasing so we can discuss this further with you.

Payment

Please make payment for your order within 5 days of purchase, if you have not made payment within 7 days, a non-payment dispute will be automatically opened and this will lead to a strike on your account wish may hinder your future buying privileges. Please only bid or click ‘buy it now’ if you intend on paying. We accept bank deposit or paypal.

Returns and Replacements

For lost/damaged/broken/missing items please contact us so we can arrange to either send you out a replacement or alternatively refund you - please contact us to discuss your concern.

For returns or exchanges we except returns within 14 days of receiving the item. Customer is responsible for return shipping fees.

Contact Us

Please contact us at any time for any questions you have about our products. We strive to answer questions within 48 hours. 

About us

The Survival Island store is a business owned and operated by survival and wilderness entrepreneurs passionately motivated to expand the limits in the fields of survival, sustainability and personal independence. 

We don’t just sell products; we cultivate experimental ideas and revolutionary ways of living, we understand modern threats based on historical events and future projections, and we thrive on taking the initiative to pre-emptively counter obstacles with practical solutions that really work.

We love radical ideas, revolutionary projects, ground-breaking knowledge, and of course we are more than happy to pass on our expertise and information to you, as well as supply the highest quality and modern range of equipment and products on the market today. 

We hope you're exited to join us on our journey of learning, adventure and to achieve a high level of personal confidence and security necessary for survival in this modern and shifting world. 

Feedback

After you receive your order, please leave us 100% positive feedback and five-star ratings on the transaction. This lets us know you have received your item and lets other ebay members about your positive experience. If for any reason you are not satisfied with your order, please contact us first before leaving neutral or negative feedback so we can resolve any issue you may have.