Shipping: We are not responsible for undeliverable address, items are shipped out the next business day 

after confirmed your payment. We have the expedite shipping service which only takes about 3 business days if you need it urgently, please 

contact us in advance.

 Warranty: 

The warranty will not be applied if products The warranty doesn’t extended to any products that are physically 

damaged, or have been subjected to abnormal use and under other conditions of use than the ones they were intended for.

 Any returns, please contact us for the returning address, refund will be made upon receipt of the returned item.

 We will be happy to resolve any problem you have before, during and after the purchase.

If you have any questions or concerns on buying the fireplace parts, you are more than welcome to message us or call our technician who specializes in fireplaces