Does Snap remote need bluetooth or wifi to connect ?
No, Snap remote is using our patented wireless communication technology. Neither bluetooth nor wifi are required.

Can one snap remote to make multi phones take photo simultaneouly ?
Yes, snap remote supports group photo taking. Different brands of phone can be used together so that one shot to make all people's cameras taking photo.

There are some mobile batteries claimed to use the APP "Snap remote". Are they an official products made by Snap remote ?
No, Snap remote is a stand alone small shutter remote. Snap remote is produced by Magcom International Limited. Those non-licensed products claimed to use the APP "Snap remote" will infringe our license of use.

The APP closed suddenly and does not work even if re-installation, why ?
Snap remote APP will check the product's ID to see if it is our original product. All non-license products will not be supported. If you are using our licensed product and the problem presists, it may be due to the phone's memory messed. Please switch off the phone and power on again, the problem can be gone mostly.

Does the remote work on both iOS and android ?
Yes, it works on iOS and android. But a few android phones have a function of noise cancellation feature that will prevent the remote signal. Please disable it in your phone setting.