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SHIPPING RETURNS PAYMENT

Jac n Jean Online offers FREE Shipping for multiple item purchases over $99 Australia wide. Any orders with only one unit or total price under $99 will be charged a $8.00 postage fee or $12.00 for express postage.

No Exchange or Store Credit on Sale Items.


We offer a 7 day returns policy for items, in which you are able to exchange for another size or get a store credit for your unwanted item; provided the item is not worn, altered or washed and has the swing tag still attached. Due to popular demand of our garments Jac n Jean can not always guarantee that another size will be available once returned, therefore we will process a Credit Note. 

We take great pride in our reputation for quality, and before packing & dispatching your items we carefully inspect & pack your item/s ensuring they are delivered to you in perfect condition. 

Our address for returns is: 34B Wells Street, Frankston VIC 3199

Please note we do not refund unless the claim is in accordance with the fair trade practices act and the item is recognized as faulty by the manufacturer. All returns postage will need to be paid for by the customer.

Jac n Jean reserves the right to reject a return if we conclude it is not in a new condition. 

Also note In the interests of hygiene we do not offer exchange on pierced jewellery, underwear, undergarments or swimwear, unless the goods are deemed to be faulty by the manufacturer.

We suggest our customers send returns via registered post or Express Post & items must be received by us within 14 days of original purchase with all the accompanying requirements stated above.

We accept PayPal

ABOUT OUR COMPANY

Jac n Jean opened its doors and started trading in June 1970. It was the first jean store in Melbourne.

After a low key entry into the market, the store rapidly became a destination for young fashion conscious consumers by introducing national & international clothing labels. 

Product & service has always been the key to Jac n Jean’s success, our team strives to offer expert advice & assistance in creating an individual look for our highly valued customer base.

Our focus has always been denim & related product for 18 to 35 year old male & female customers. Jac n Jean stocks a huge selection of quality denim labels & our team is here to help you choose the right style & wash to suit your requirements.