Our items listed as "manufacturer refurbished" are retail customer returns. For example, Macy's or Dillard's might have too much inventory of a particular watch so they would send some models to the manufacturer. Bulova puts a lot of care and effort into re-manufacturing these watches before putting them back up for sale. Each watch is completely inspected, cleaned, repaired and its battery changed prior to being resold under the "manufacturer refurbished" condition. Our watches come inside the pictured box (not an official Bulova box), with a Bulova insert and a 2-year warranty provided by us, Watcheshalfprice, an authorized Bulova service center. They will NOT come with tags. These watches might have some very minor cosmetic wear, light nicks and scratches, on them picked up throughout the refurbished process. If you are dissatisfied with your "manufacturer refurbished" item please contact us prior to leaving feedback and we'll make things right. We are always willing to help our customers and want them to be happy.