The Fine Print

Choosing The Correct Part: I cannot stress this enough --> Please use due diligence when selecting a pickguard, truss rod cover or back plate for your guitar or bass. There is very little cross compatibility in this industry. It is extremely important to read descriptions, ask questions, look at all the photos, and when a measurement photo is provided, it should be referred to. Don't be lazy or you're going to end up with a part that doesn't fit. Just because something looks like it fits does not mean it will. And while we do accept returns, the only one who really wins when that happens is the United States Postal Service.

Returns & Exchanges: If you need to return your item, or are interested in doing an exchange please contact us before starting a return through the platform's return service. Once you start a return it's often difficult or impossible to do an exchange. All shipping charges on returns are non-refundable.

Customer Service: We are committed to making your experience a positive one, and promise to take the time to focus on a resolution if you have any problems, so please message us through this platform's messaging or feel free to give us a call anytime between 9am-4pm MST Monday thru Friday.

Lost packages:  If the USPS scans a package as delivered, we consider it delivered. If you can't find it or suspect it was accidentally delivered to a different address, that's between you and your carrier, and you need to address the issue with them, not us. We do not offer refunds or replacements for packages that show "delivered" on the tracking. Pickguards may not fit in your standard sized mailbox, so the carrier may set it next to your mailbox or in some other location like your front door or porch, so if you are worried about the safety of your delivered package, you may want to stay on top of the tracking and be there when it arrives or ask a neighbor to grab it for you.  If the USPS actually loses the package, we will ship you a replacement.

Our Story: We are an independent family run business based in Boise, ID. Our ultimate goal is to provide difficult (and virtually impossible) to source musical instrument parts to players, collectors, and restoration specialists worldwide. I'm an avid player, collector and builder/repairman/restoration guy myself; I apprenticed under "Luthier To The Stars" John Bolin (Billy Gibbons, Steve Miller, Rolling Stones, Aerosmith, etc) back in the early 1980's. I've spent the last 4 decades doing a lot of repair and restoration work. My biggest gripe was always having to fabricate my own plastic parts to replace broken, shrunken or missing pickguards, truss rod covers, back plates, etc. I always wished somebody would eventually come along and start a business specializing in this kind of stuff, but nobody ever did. So in 2015 I decided to do it myself. And I quickly discovered exactly why nobody had successfully done it before - it's a time suck of galactic proportions, and an expensive one at that. In the last 8 years we've spent inordinate amounts of money (and time) acquiring hundreds of original vintage plastic parts, sometimes borrowing, sometimes working with customers to design replacements for impossible to find parts. It's rewarding, frustrating and a lot of hard work, but I love it, and I love my customers. Nothing brings me more joy than customers sending me photos of their completed projects. I'm fully committed to making sure my customers are happy with their purchases, and understand the importance of incredible customer service. I'll ALWAYS make time to answer questions or talk shop.