Directions For Use:

1) Turn off your ionizer and shut off the water supply going to the unit.

2) Locate the filter housing of your ionizer and remove the 2nd Filter. You may want to have a towel handy to collect any residual water that comes out when you remove the filter.

3) Attach the Citric Acid Ionizer Cleaning Cartridge. Do NOT over tighten!

4) Turn on both the power to the ionizer as well as the water supply.

5) Run water through the ionizer using the H2O CLEAN mode for 30 seconds then stop. DO NOT use any other mode when going through this cleaning process!

6) Allow ionizer to sit without using it for 3 hours.

7) For the best results, repeat steps 5 & 6 for a total of up to 3 times.

8)  When finished with the Citric Acid Ionizer Cleaning Cartridge, follow steps 1-4, replacing the Citric Acid Ionizer Cleaning Cartridge with the original 2nd filter (or, proceed with replacement filter instructions if you are changing out both ionizer filters).

9)  Then, run the unit on the H2O cycle for 3 minutes to wash the filter inside with clean water.

10) Lastly, feel free to check your pH levels of the machine and flow rate. The pH levels should return to normal.

NOTE:  When cleaning your Tyent machine, be sure to always use the H2O purified water level only!  Do not use any other level while cleaning or damage could occur.

NOTE:  You may want to consider Tyent's NEW AT-HOME DEEP-CLEANING SCALE REMOVER available HERE as an alternative to the Citric Acid Ionizer Cleaning Cartridge.  This device is very simple to use, takes less than 30 minutes to perform a deep cleaning and can be stored for future use.

NOTE:  If your water ionizer is subject to hard water conditions, a Cell Safe Anti-Scale filter should be connected.  This filter will help to prevent scale build up on plates.

Terms and Conditions

We are an Authorized Tyent Dealer only selling genuine replacement filters. 

We Will ship directly from our warehouse, depending on availability. Standard shipping to the 50 states. 

Use genuine filters to protect your machine from your lifetime warranty.

Attention Buyers from Hawaii and Alaska:

Thank you for your interest in our products! Please note that due to additional shipping charges and delivery times, we may need to provide you with a customized shipping quote for orders being shipped to Hawaii or Alaska.

If you are located in Hawaii or Alaska and would like to place an order, please contact us prior to purchase. We will be happy to provide you with the shipping information and costs for your specific location.

We appreciate your understanding and look forward to working with you!

Return Policy

• You may return an item within 30 days of delivery for a refund.
• To initiate a return, please contact us through eBay messaging and provide your order details and reason for return.
• No returns will be accepted without an RMA number.
• Items must be returned in their original packaging and in the same condition as received.
• Any damaged, opened, used, or missing items will not be eligible for a refund.
• Buyers are responsible for the return shipping costs.
• Once the item is received and inspected, we will process the refund within 3-5 business days. If it meets the return criteria, the seller will issue a refund within 3-5 business days.

Refund Policy

• We will issue a full refund if the item is returned within 30 days of delivery and is in the same condition as received.
• Shipping will deduct shipping and handling fees, as well as 15% restocking fees, from the refund amount if the item is not returned in its original condition or if it was not returned due to our fault.
• Refunds will be processed through the original payment method used for the purchase.
• If the item received was not as described in the listing, we will issue a full refund excluding the return shipping costs.

If you have any questions or concerns about our return and refund policy, please don't hesitate to contact us through eBay messaging. Thank you for shopping with us!

Thank you for visiting!