. The pictures are from our factory or warehouse.May there are some differences with the real commodity, on account of many factors, such as light, background, etc.

. This price is excluding the case, just to look beautiful for the product photos.If you have intention of the case, please contact us via eBay message as soon as possible.Thank you.

. We accept PayPal payments from all countries. Please be advised PayPal payments may be subject to verification to protect against fraudulent accounts.

. We usually process all orders within 24 hours of receipt of payment, barring any verification delays.

. We accept make to custom order.

. No hidden fees apply .                                             

. Our price excludes customs duty. International shipment usually requires additional "Customs Fees" or "Import Taxes".These fees are different, depending on the country, and are the responsibility of the buyer.we can provide an invoice with a very low value, you may need to pay little or no customs duties. About the duties, Please consult your local customs before purchasing our products. But if you don’t want to pay the customs and lead guitar back to us , you need pay us 100USD shipping cost .

. The packaging of each order is checked by special personnel,Please don't worry the ship safe.

. The parcel usually will be shipped out via USPS and China Post, it usually take about 1--5weeks to arrive your hand. We will provide you with the tracking number to conveniently monitor the shipments progress on its website.

. USA delivery time : normal 1-2 weeks . except busy time .  

. Europe: 2-3 weeks ,except customs clearance time.

What if there is a problem with my order?

. If there's a problem with your order, the first thing to do is message your Sales Engineer. He or she will take care of you, no matter what. The only policy we have is we'll do whatever it takes to fix the problem and make you happy.

What if I receive a defective product?

. We will offer you full refunds only the item you received is Broken or defectove product, please return it within 3 days after you received it, and keep it good condition same we sent ,can;t miss any of parts ! After we receive the item, we will give you Full-Refunds or exchange, but we won `t pay return the shipping cost if not our guitar quality question .. If you want do replacement  it ,we can send new one to you ,then we will offer shipping lable to you  , if you just want replacment parts (if it is parts reason ) ,we can free send the parts to you .Please read the RETURN POLICY before you order it!

How to Make a Return?

. We're sorry your purchase didn't work out for you. To make a return. please check the order and open the return case will be fine .

. Please write the Item of number on the shipping label and NOT on the product box itself.

. Items must be returned in the condition they were received, including all accessories, documentation, and packaging materials.

. If your package was originally shipped double-boxed, please return the unit(s) double-boxed.

. The product should be packed in the original product box with the UPC codes intact.

. When repacking the product box, avoid using duct tape or other adhesives that can leave a residue.

. Please use a shipping method that is trackable, such as FedEx or UPS or USPS.

. We recommend that you insure your package when shipping back to us when purchasing your own shipping labels. Sometimes things get damaged en route, and if that happens, we want you to be covered.

FEEDBACK

Every piece of feedback is what drives us forward.It is true love of you.

(A) If you are satisfied with your purchase, we sincerely hope that you will give us a positive feedback. And we’ll give you a positive feedback in return.

(B) If you are dissatisfied with your purchase, please contact us prior to submitting a neutral or negative feedback.

We will respond to you within 24 hours and work with you until you are satisfied.