▌  Shipping Guide:

We ship items via different carriers according to the weight and size of each product and your address. Either Way will take 2-7 business days to arrive after dispatch, depending on your location. Remote areas will require longer delivery times.

Free Local Pickup Service is available at Truganina, VIC 3029 by choosing Local Pickup service at the checkout page. Please allow 1-2 business days for preparation and we will contact you when it's ready to be collected. Please take your physical photo ID and the BOL upon Collection. (Note: Warehouse opens from 8:00 a.m. to 4:00 p.m. on weekdays.)

And much regret that some extra-remote or off-shore areas will charge extra postage fee and some are unable to deliver. We will first contact You and ask about your wishes before processing your order. Please pay attention to your message before dispatch.

Postage is calculated based on the weight and size of each product. Some Large items will cost much postage, if you simply refuse the shipment for personal reasons after dispatching or receiving it, we will deduct the original shipping charges from your refund, and a 10% re-stocking fee may apply.

Important:
1. Inside/Upstairs delivery is NOT provided. (This item will be delivered in boxes and each box is 6.0500 kgs).
2. Additional postage fees may apply for re-delivery or re-direction requests.
3. Some products may be sent in more than one packages.

Thanks for your patience and understanding.

 ▌  Contact & Returns:

If you have questions about purchases from us, please feel free to contact us through eBay's Message Center.

Before You return the products,please check the following requests below carefully:

1. Please contact our Customer Service Team and obtain a Return Merchandise Authorization (RMA) number from us before returning the item. Without the RMA number, there is a risk that your returned item may not be identifiable and not acceptable.
2. Please send us 1-5 clear photos if there is any damage or quality issue with the item you receive.
3.If You simply change your mind and wish to cancel the order. Please contact us before dispatch (1 business day).
4.If You want to cancel the order or return the item after dispatch without any quality issue, please note that the original postage is not refundable, and the buyer is responsible for the return postage cost, and a 10% re-stocking fee may apply. Return or exchange requests are ONLY acceptable for unused items and within 7 days of receipt.
5. If You are not satisfied with any product that you have purchased, please feel free to contact us, we will try our best to solve the problems for You.
6. Items should be returned in their original product packaging and all accessories in the original shipment must be included if you want to return the item.

 ▌  Warranty:

Costway is dedicated to satisfying every user to ensure that everyone who visits or orders in our store has a fabulous purchase experience in every phase. After-sale service is an indispensable part, which deserves our full attention. By settling every dispute peacefully and proactively, we believe it is a way to improve ourselves and get closer to our users. Costway return policy is a promise to every user of our website or product.

Note: All our products come with a 6-month warranty, including an additional 6 months warranty for electrical appliances.

We ensure that all our items are brand new and in excellent condition before shipping. If you receive an item that does not conform to those standards, please contact us through eBay’s Message Center.