(For our full Terms and Conditions please read our
Terms and Conditions page on our website)
*We will try to accommodate cancellations before your product is dispatched but
if your product is personalised and has already been made, we cannot except the
cancellation.
*The items are personalised, therefore we cannot accept refunds or returns
unless a mistake has been made by us. In the unlikely event you are unhappy
with your finished product please contact us, if we feel a refund is justified,
refunds will only be provided once the product is returned to us. The buyer is
responsible for the return postage and we recommend sending via a signed for
service.
*Photos of your items may be used for advertising unless specified
otherwise.
*We will copy and paste your chosen text onto the item, therefore we cannot be
held accountable for any mistakes made by you.
*We can post items out in time for certain dates but cannot guarantee
that Royal Mail will deliver it in time. As per Royal Mail guidelines items
will not be classed as lost until 13 workings days after expected delivery
date. Please ensure you have the correct address entered when placing the order,
we will not refund/replace items sent to an address incorrectly entered.
*Please send the requested information at time of purchase so that your order
is not delayed, make sure it is sent through the selling site or to our email
address found on your order / payment confirmation, make sure you include your
Order Number or Username, otherwise we might not be able to match your order
information to your order. Delivery lead time is from receipt of required
information.
*Accessories photographed with our items are not included in the sale. Photo
colleges are designed to show multiple designs options and do not show the
number of items for sale, if quantity one is selected you will get one item.