Dear customers,

Welcome to the world of usmile.living !

Our eBay store is based in Melbourne, Victoria, Australia. Our goal is that trying our best to provide high-quality, special and stylish products at the lowest price among the same-level goods to satisfy you.We offer a wide range of products from Furniture to Electric Appliance, Fitness Goods to Kids' Toys, Office Chairs to Musical Instrument... the list is still enriching! We sincerely hope you could find and order suitable items in our shop to comfort your life. We can do whatever we can to ensure that the interests of consumers.

We can only accept Paypal payment, you could also use credit card or debt card to complete the payment via Paypal. Sometimes we cannot receive your payment in time due to the payment system's failure. If you have any questions regarding payment, please email us anytime before leaving any review, we will check your payment and solve the problem for you as soon as possible.

Note: Please include your eBay ID when making your deposit. This is very important as it allows us identify who made the payment.

ATTENTION

• 1) Please confirm the address before finish the payment. Once your payment is completed, we couldn't accept any changes of your order, because the delivery system doesn't allow us to change it.
• 2) Please open the package to check the item before you sign for the parcel,if you found any problems just reject it directly.
• 3) Some big items will be separated into a few boxes.If you only receive some parts of the item,please wait patiently and contact us.
• 4) If you want the product can be sent on a specific day , please contact the logistics providers directly.
• 5) Your product may be placed at your door or in the courtyard , please check it in time to avoid missing the parcel .If you still can't find it ,please contact us or logistic provider timely.
• 6) Please pay attention to shipping exclusions and enter the postcode of your delivery address in the 'Postage and Payments' section of the listing. Applicable postage and handling fees will be displayed.We only accept requests for changing address in areas where shipping is free before shipped. The buyer need to pay extra freight if want to change the address to remote areas.
• 7) Postage and handling fees are calculated based on the weight and size of each product. Hence discounts on freight costs are not available.
• 8) We aim to dispatch all products within one working day after your full payment is made. If you need to cancel a purchase after the product has been dispatched, please note that the postage fee may not be refundable. Additional postage fees may apply for re-delivery or re-direction requests.
• 9) If you change your mind about your purchase and wish to return the item after receiving it, please note that applicable freight fees will be deducted from your refund and a 10% re-stocking fee will apply.
• 10) Buyers must agree with the above postage and handling terms before purchase.
• 11) Deliveries are automatically labelled as "Authority to Leave", which means that they do not require a signature. No redelivery service, card left and you need to collect them yourselves. If you need DFE to deliver again, then you need to pay for it.
• 12)Due to the limited access of our carriers, there are certain postcodes that we are unable to deliver to.Orders with no shipment service will be cancelled and fully refunded.Please understand!
• 13)We are sorry that the logistics carrier does not allow us to cancel the order in transit after we have dispatched the item for you. So if you don't want to keep the item, please send it back to our warehouse after you receive it. After receiving the item, we will give you the full refund asap.

If you want to return the goods

• Explain why return
• Take a photo if
  incorrect or damaged
• Return the product
• Once we received,we will give you a replacement or refund

ATTENTION

What happened for unwanted item? Please note, you have to meet the following requirements:

1) Within 30 days can return the product from purchasing.

2) Reserving the original package and making sure it not be damaged.

3) Because of the personal reasons to open a return, you need to pay the return fee by yourself and find a logistic provider with tracking number.
return fee: AU $10 small item, AU $30 medium item, AU $50 large item.

4) Because of the product's problem to open a return, we will pay the return fee depending on the actual situation.

5) Please contact us before return,we will tell you the specified address. Because we have various warehouse.

6) If you found any problems, please contact us first before you leave any feedback and we will solve your problems.

Your 5 star positive feedback is very important to us. We hope you will leave 5 star feedback for each of the criteria on the feedback page. If for any reason you feel that it is not the appropriate rating for our products and services then please give us the chance to fix this by contacting us before you leave feedback. We will be grateful for the opportunity of making you a fully satisfied customer as with our many others!