Pursuant to art. 52 of Legislative Decree no. 206 of 6 September 2005 (Consumer Code), as amended by Legislative Decree 2014 n. 21 you have the right to withdraw from the contract without penalty and without giving any explanation for a period of (14) fourteen days from the day you receive the products. All you have to do is inform us of your intention to withdraw from the contract via Ebay messaging and we will provide you with all the relevant instructions. The right to withdraw from the contract does not apply if you have purchased tailor-made or personalized products.

The return of the product to the seller (sender) is the responsibility of the customer and can be carried out using the means you prefer. Within (14) fourteen days of your return request (art. 57 Consumer Code) you must send us back the products intact, labeled and in their original packaging, if applicable, (plastic bag or box depending on the type of item), attaching the delivery document inside the package.

Your return will be refunded within a maximum of 14 days from the moment in which we will be informed of your decision to exercise the right of withdrawal. However, we reserve the right to withhold the refund until the goods arrive at our warehouse, pursuant to art. 56 of the Consumer Code, as amended by legislative decree 21 February 2014 n. 21.

If you have received the defective product, please contact us as soon as possible via Ebay messaging and we will provide you with information for a possible replacement or collection at our expense.

To receive a refund, the product must be returned intact, unused or damaged. Therefore, if the returned goods are damaged (for example the authenticity label and the safety seal, signs of wear, abrasion, nicks, scratches, deformations, etc.), not complete with all their elements and accessories (including unaltered labels and tags attached to the product), not accompanied by instructions/ attached notes/manuals, from the original packages and packaging and from the guarantee certificate, where present, you will be liable for the decrease in the value of the goods, and you will be entitled to a refund whose amount will be equal to the residual value of the product. To this end, therefore, you are invited not to manipulate the goods beyond what is strictly necessary to establish their nature, characteristics and functioning and to cover the original packaging of the products with other protective packaging that preserves their integrity. and protect it during transport also from writing or labels.