We accept following payments:

▪ We accept payment by Paypal, credit or debit card or bank transfer. Payment must be made within 5 days of the auction ending or your making a purchase by clicking on Buy it Now.

▪ Once the payment is cleared, we will dispatch your product to arrive in accordance with the delivery estimate stated in the individual listing. For the Zone 1 area, product will be delivered the next working day if payment is cleared before 00:30am.

Delivery:

▪ Once we have received payment for the item from you and the funds have cleared, we will dispatch your product within 1-2 working days.

▪ For smaller items ,delivery takes 1-3 working days; for large items, we offer next working delivery if payment made by paypal before 00:30am. Collection is available on Mon-Fri,14:00-16:30. Pls send message to book an appointment one day before you come.

▪ We are unable to change the delivery address once ordered. This is due to PayPal rules and regulations.Before placing your order please check your PayPal address is correct, this will help stop delays in you receiving your order. And please leave us your mobile phone number for delivery purposes when you checkout.

▪ Items delivered by third-party logistics company
1) Palletline:we'll send you the tracking number the day after we dispatch your items. The courier will contact you to arrange delivery.
2) TNT: we'll send you the tracking number the day after we dispatch your items.You can trace your order following the link below.If you're out when the courier arrives,he will leave a card note with their contact info on it. Please contact them to arrange delivery again. If you the courier fails to deliver and does not leave a note then please contact us via eBay and we will sort it out for you asap.
3)royal mail：delivery takes 2-3 working days usually by signed for delivery. If not in, the postman will leave a note instructing you how to arrange collection from your local sorting office.

Futher information:

▪ it is your responsibility to ensure that you have made appropriate arrangements to accept delivery and, where necessary, to transport the Product from the kerbside into your property.If you fail to accept delivery and the Product is returned to us you will be responsible for any return charges imposed by the courier.

▪ please advise us if the road to your house is narrow with a note to seller when you checkout.

▪ please don't sign for the item before checking the condition.

▪ please don't book a plumber until you have receives the items in good condition with all the fittings included.

▪ I do not wish to keep my item - it is not faulty

If you change your mind, or any of our products fall below the standard you would expect and you wish to return the item, you must notify us by telephone or via the eBay messaging service within 7 days of delivery. We are happy to refund or exchange the item, (stock permitting) providing it is returned unused, in its original packaging with all accessories.

We will not be able to accept a return and issue a refund if:
1) The item has been used
2) The product is missing parts which it originally shipped with
3) We have not been notified within 7 days from purchase

▪ How to return?

If you change your mind, please send them items back in their original package, unused good condition for full refund. Refund won't be issued if items arrived damaged. Or we can collect them for you. Bath screen: £20,Trays: £20 for the tray sizes less than 900mm, £25 for the tray size 900-1100mm, £35 for the tray sizes 1200mm and larger than 1200mm Shower screen/door: £50 for one item, £78 for multiple items

▪ My item has develped a fault

If your item develops a fault, please notify us via telephone or the eBay messaging service. For guarantee reasons we need photos of the offending item and its fault. once this information has been received we can assess the case and whether a part or replacement is needed. If an item is returned as faulty, we will arrange a collection at our expense. Please do not return the product and request a refund of the postage.

▪ Further information

Under the Distance Selling Regulations, you have up to 7 working days after you have received your delivery to cancel your order via email to our customer service team.

Under the Trusted Goods Refund Policy, you have 14 days to return a product to us for a full refund, providing it is unused and in a sale-able condition. Where a product is faulty, damaged or described incorrectly, we will refund the original delivery charge, but not when a product is simply unwanted*.

Except for faulty items, we only accept returns of items that are in the same physical condition as they were supplied. You must also have taken reasonable care to not mark or damage the product.

If trying on items with health or hygiene sensitivities, such as underwear or swimming costumes, please do so over other clothes. In the case of goods such as earrings, body jewelry personal grooming products that have hygiene seals, you must exercise reasonable care by not removing the seals when examining them.

All returned items will be inspected upon receipt. If there is evidence that the products are not in the same physical state and reasonable care has not been taken with them, then unfortunately you will not be eligible for a refund.*This policy does not affect your statutory rights relating to faulty or incorrectly described goods, or your right to cancel orders under the Distance Selling Regulations.

1. How the Contract Is Formed Between You and Us
1.1 When we list Products on our eBay Outlet we are making an offer to sell those items to you. When you click on the Buy it Now button or place the highest bid on a Product you accept our offer and create a binding legal contract between us.
1.2 The Contract will relate only to the Product covered in a single listing. Where you place the highest bid or click on the Buy it Now button on more than one listing, a separate contract will be formed between us in respect of each listing.

2. Price and Payment
2.1 The price of the Products and our delivery charges will be as quoted in the listing. Product prices include VAT.
2.2 We accept payment by Paypal, credit or debit card,echeque and bank transfer. Payment must be made within 5 days of the auction ending or your making a purchase by clicking on Buy it Now.

3. Delivery
3.1 Once we have received payment for the Product from you in cleared funds we will dispatch your Product to arrive in accordance with the delivery estimate stated in the individual listing unless we notify you otherwise.
3.2 The locations to which we will deliver a Product along with the delivery services offered and estimated delivery times are as specified in individual listings. We provide detailed information about the current delivery arrangements that we have in place on the Delivery but please note that this is subject to change.
3.3 It is your responsibility to ensure that you have made appropriate arrangements to accept delivery and, where necessary, to transport the Product from the kerbside into your property. If you fail to accept delivery and the Product is returned to us you will be responsible for any return charges imposed by the courier.

4. Cancellation and Returns
What to do if you change your mind
4.1 If you change your mind about a purchase made through our eBay Outlet, you may cancel the contract at any time beginning on the date on which the contract between us is formed and ending seven working days after you received the Products. In this case, you will receive a full refund of the price paid for the Products in accordance with our refunds policy (set out in clause 5 below).
4.2 To cancel a Contract, you must inform us in writing. You must also return the Products to us as soon as reasonably practicable (no more than 14 days after notifying us that you wish to cancel the contract) and at your own cost. You have a legal obligation to take reasonable care of the Products while they are in your possession. If you fail to comply with this obligation, we may have a right of action against you for compensation.
4.3 If you change your mind before the Product has been delivered to you, please contact us straightaway and, if possible, we will cancel delivery. Please note that because of our fast delivery times this is not always possible. If we are unable to cancel a delivery and you refuse to accept delivery please note that a charge will be imposed by our courier for the return of the items to us and, because you are responsible for bearing the cost of returning an unwanted item to us, this cost will be deducted from your refund. Full details of current return costs are set out on the Delivery Information shop page on our eBay Outlet.
4.4 You will not have any right to cancel a Contract for the supply of any Product which has already been used or damaged or where the packaging or seal has been broken or removed. What to do if receive a damaged of faulty product.
4.5 If you do not believe that the Product that you have received meets our warranty please contact us as soon as possible and provide us with full details of how you consider the Product to be damaged or faulty. If necessary we may ask you to provide us with photographs to demonstrate this or to return the product to us in order that we may examine it. We will need to know whether the packaging that the Product arrived in was also damaged to enable us to make a claim against our courier if the Product has been damaged in transit. If we are able to do so, we will repair a damaged or faulty Product. If we cannot do so we will refund the cost of the Product to you in accordance with our refunds policy (set out in clause 5).

5. Our Refunds Policy
5.1 If you return a Product to us: because you have cancelled the Contract between us within the seven-day cooling-off period (see clause 4.1 above), we will process the refund due to you as soon as possible and, in any case, within 30 days of the day you gave notice of cancellation. In this case, we will refund the price of the Product in full. However, you will be responsible for the cost of returning the item to us.Any costs that have been incurred to us will be deducted from your final reimbursement.
5.2 We will refund any money received from you using the same method originally used by you to pay for your purchase.

6. Our Liability
6.1 If we fail to comply with these terms and conditions, we shall only be liable to you for the purchase price of the Products.
6.2 We will not be liable for losses that result from our failure to comply with these terms and conditions that fall into the following categories:
(a) loss of income or revenue;
(b) loss of business;
(c) loss of profits;
(d) loss of anticipated savings;
(e) loss of data; or
(f) waste of management or office time.

7. eBay Policies
7.1 Please note that the sale and purchase of Products through our eBay Outlet is subject to eBay's User Agreement and to the various policies which eBay has in force from time to time which bind both us and you and are designed to ensure that goods can be brought and sold confidently in a safe and fair environment. It is our policy to co-operate fully with the eBay User Agreement and policies and by entering into a contract with us you indicate your willingness to do likewise.

8. Law and Jurisdiction
Contracts for the purchase of Products through our eBay Outlet and any dispute or claim arising out of or in connection with them will be governed by English law and subject to the exclusive jurisdiction of the English courts.
Privacy Policy
We may collect and process the following data about you:
1. Information that you provide when placing orders through our eBay Outlet.
2. If you contact us, we may keep a record of that correspondence.
3. Details of transactions you carry out through our eBay outlet and of the fulfillment of your orders.
We use information held about you in the following ways:
To provide you with products that you order through our eBay Outlet and to contact you to tell you about other products or services that we, or selected third parties, may offer where you have consented to be contacted for such purposes.
To carry out our obligations arising from any contracts entered into between you and us.

Feedback!!

▪ We aim to provide a customer focused service, If you are satisfied with the quality, price of your product and you have received your showering product, please do not forget to leave your valued and positive feedback with full star ratings.

▪ If you have any problems at all with your item please contact us before leaving feedback so we can resolve any issues you may have.

What does this mean for you?

▪ In the unlikely event that you discover a problem with your item and wish to return it , please contact us in the first instance. Free spare parts could be offered within one month from purchase, postage fee should be paid if order exceeds one month from purchase.

If your item does become faulty

▪ There are a number of reasons why your item might not be working as well as it did when you first bought it. It's very possible we may be able to solve your issue without you have having to return your item.
Your first step would be to contact our customer service team via message. We will need images of the product and fault sending over to us so we can analyze the issue and try to solve the problem. If they are unable to solve the problem they will ask you to return the item for an inspection.
Once the item is found to be faulty we will arrange for a replacement part to be sent out to you and your delivery charge will be refunded.

Exceptions

▪ Glass is excluded from any warrenty once installed.