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Step 1. Go to Settings > Software update.
Step 2. Tap on Download and install.
Step 3. Follow the on-screen instructions.
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Step 1. Check the direction of each earbud, the newly purchased earbud and original earbud, and correctly insert them into their corresponding slots in the charging case.
Step 2. Touch and hold both earbuds touch areas for 7 seconds or more. The earbuds battery indicator light will flash green and then return to the initial light. Then, the earbuds are coupled.
Step 3. When the earbuds are coupled, you will be able to reconnect to your compatible devices.
If you cannot complete coupling with a new earbud, make sure the Block touches feature of the original earbuds is disabled on the Galaxy Wearable app. Try disabling Block touches by following the steps below.
Step 1. Open the Galaxy Wearable app.
Step 2. Tap the switch to disable Block touches.