THESE ARE NEW IN THE MESH BAG THAT THEY CAME IN. THEY HAVE NEVER BEEN OPENED. THE BOTTOM OF THE SLIPPERS HAS A GRIPPER TO KEEP YOU SAFE. THEY ARE VERY SOFT AND COMFORTABLE. WE ONLY SHIP TO THE CONTINENTAL UNITED STATES AND DO NOT TAKE RETURNS. THEY HAVE A NICE THICKNESS TO THEM AT THE HEEL OF THE FOOT.