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1.We will ship the ducts within 1 working day upon the confirmation of your cleared payment, when buyers have some special request (e.g.Voltage, color...etc.), we may delay to ship the orders and will inform buyers about it. Do please check your message box in 1-2 days after payment is cleared. Otherwise order may be cancelled due to insufficient of your information. (1) Taking photos and sending it via eBay Message Box. Missing item or get wrong item or damaged items, or the item seams can not work well, please keep all the items in original , make all the items together with packing, then take some photos of them and send us the photos by message box. (2) How we will react? We will investigate the case and may send you the missing item or replacement or refund upon the situation of the case. (sometimes you may be requested to return the incorrect item).Or if it is not seller's error, buyer may need to cover the returning cost. (3) Valid time for returning. Please contact us within 7 days upon receiving the package.All items must be returned within 30 days of purchasing the item. Warranty: 3-24 months warranty is vided to our ducts. The length of the warranty depends on the nature of the ducts. Please contact us if you are wondering about how the warranty works for your item. Contact: Do please contact us before leaving any negative feedback or Opening any kind of case. We mise to achieve your 100% satisfaction. But negative feedback actually can not solve any blem. Thank you so much for your kindness and understanding. Beijing time :AM 8:00 -PM 8: 00 |