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Customer Service:
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1. We accept Paypal only as it is the most convenient and safest way to pay and get paid.
2. We only ship to the confirmed address provided by eBay. Please make sure your address in eBay matches the address you would like us to ship to before you make the payment.
3. eBay System will open an unpaid case automatically if the payment is not made within 5 days for those who have no contact with us via eBay Message. If you want us to cancel the transaction, please remember to contact us in advance to avoid the unpaid strike.
1. No-Question-Asked Refund!
If for some reason you're not satisfied with our service or product quality, please contact us within 3 days after you get the package, you can return the products to us in original package and we will refund your money after we get the package!(Shipping cost is Not refundable and you should responsible for the return shipping)
2. No-Question-Asked Replacement
Although we test each item and they are packed professionally, few item(less than 0.1%) might be damaged during the shipping. You are welcome to contact us within 3 days after you receive your package about replacement.
3. Repair
Some items might be broken caused by improper use, we are always happy to offer any helpful repair service. Of course, you can send the broken items back to us and we will help you resolve the situation and charge reasonable repair fees.
Note :
1.It may take up to 5 business days to process your return after we receive your product.
2.Returned item must have all original packaging and accessories.the item shoud be the same condition,and will not affect second shopping!
- Worldwide shipping except the areas excluded – click “Shipping and payments” for detail.
- Your order will be shipped within 10 business day upon payment received.
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For Non-US buyers, 10-20 days to most countries and areas -please refer to the table below for delivery time.
- Any extra custom duties or import taxes are not included.
| Country | Delivery Time | ||||||
| Working Days (not including holiday) | 5-7 | 8-11 | 12-14 | 15-19 | 20-22 | >30 | |
| Working Days + Saturday + Sunday | 5-9 | 10-15 | 16-20 | 21-25 | 26-30 | >45 | |
| United States | Rate (item arrived) | 5 .1% | 43.2% | 36.5% | 10.5% | 4.7% | Refund |
| United Kingdom | Rate (item arrived) | 5.2% | 15.7% | 42.5% | 32.2% | 4.4% | Refund |
| Australia | Rate (item arrived) | 6.2% | 20.6% | 42.1% | 24.0% | 7.1% | Refund |
| France | Rate (item arrived) | 10.5% | 18.5% | 35.6% | 28.4% | 7.0% | Refund |
| Germany | Rate (item arrived) | 7.3% | 15.9% | 43.7% | 16.7% | 15.5% | Refund |
| Canada | Rate (item arrived) | 4.1% | 23.9% | 41.0% | 17.6% | 3.9% | Refund |
| Spain | Rate (item arrived) | 3.7% | 19.3% | 41.2% | 25.1% | 10.7% | Refund |
Other countries or remote areas may take longer!
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- We accept the eBay return policy of 30 days and money back.
- Buyer pays return shipping.
- We strive for 100% customer satisfaction.
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- Communication is important. Please contact us for any problems and solutions. We promise to reply you within 24 business hours.
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- Please kindly notice that our working time is:
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08:00-18:00 GMT+8, Beijing time. Monday to Saturday.
Thank you and enjoy buying from us on eBay!
