Live Arrival Policy and shipping information (Please
carefully read and understand our policy, we will abide by it)
Our critters are in a naturally perfect condition when we
pick and pack them for you, they are guaranteed to arrive alive within 24 hours
of shipping.
Losses because of delays or delivery issues due to the carrier’s fault or any other reason (such as natural disasters) are beyond our control and are not the responsibility of SCFK, we won't cover any losses that result from this condition.
Failed delivery because of "undeliverable" reasons
(incorrect address provided, no one present, closed business, any other reason
provided by the carrier) is not our responsibility.
All orders are shipped via FedEx or UPS with Signature
required, you will receive an email with the tracking information the day it
ships, please plan to receive your critters on the scheduled delivery day
accept and sign for the delivery, even if delayed. If you don't accept and
reject delivery, the critters will die. It's not only about the economic loss,
but the critters' lives matter!
Please notify us Immediately of any problems with your order
via email, we will do our best to make it up and keep you happy but keep
reading....
Critters that arrive dead or in bad condition must be
reported within 2 hours of delivery.
Pictures of the unopened bag must be provided, clearly showing the dead
critter or the condition being claimed. We can't and won't accept any claims if
we can't see the critter or condition CLEARLY in the picture. Bag or packaging
tampering will also void the guarantee.
Please please please, contact us with any concern, order
mistakes, or critters' inconsistency to give us the chance to make it up and
keep you happy, but keep reading....
Acclimation of critters upon arrival is critical for their
survival and wellbeing. If you need help with this, ask us and we can assist
you with how to properly acclimate BEFORE you don't.”
Quarantining new critters before introducing them to an
established aquarium is essential, we strongly suggest that you do this.
Some of our critters may be incompatible with other tank
mates, please carefully review your choice of critters before you buy, we can't
help with eaten critters.
For accepted claims, we will issue a customer credit to be
applied to future orders.
Shipping charges and packing materials are not refundable.
Shipping cost note: We will bundle up any multiple item orders and the shipping costs by
item will be lower, the shipping cost shown in this listing is for a single box
with this single item, so bundle up! save money. Contact us for multiple item
orders.