Further Details
Title: Customers the Day After Tomorrow Condition: New Subtitle: How to Attract Customers in a World of AI, Bots and Automation Author: Steven Van Belleghem Format: Paperback EAN: 9789401445214 ISBN: 9789401445214 Publisher: Lannoo Publishers Genre: Business & Finance Release Date: 01/12/2017 Description: Phase 3 of digitalisation has started. A phase of artificial intelligence has revolutionised the buying behaviour of customers: collecting information, the buying process and customer service have changed dramatically. This book explains the impact of the 'internet of things', virtual assistants, bots and client data. But first of all this is a book about customers. In a world of automatisation the most important question remains: how can I be customer-oriented? "Steven is a much asked for keynote speaker for our events, always a highlight. He has a unique and authentic style: with a combination of academic depth and well-built cases he spices up his presentations with a tremendous amount of humor." - Anthony Belpaire, Google. Language: English Country/Region of Manufacture: BE Item Height: 210mm Item Length: 260mm Release Year: 2017 Missing Information?
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