1. Processing & Dispatch Time

Orders are generally processed and dispatched within 1-2 business days after payment has been received. We will also provide a tracking number for your convenience. Please note that the estimated delivery time displayed on eBay is based on Australia Post’s schedule, but since we work with various carriers, the estimated delivery time should only be used as a reference. For more accurate updates, please track your shipment using the provided tracking number on the carrier's website.

2. Standard Shipping Service

We offer only standard shipping, ensuring delivery in the most economical way. Expedited shipping is not available. To keep shipping costs low, we work with carriers besides Australia Post and select the most appropriate service depending on the product size and delivery location.

3. Free Shipping Coverage

For items that are not listed as eligible for Australia-wide free shipping, we offer free shipping at least to metropolitan areas of Victoria and New South Wales. For areas outside of these regions, standard or additional shipping charges may apply.

4. Oversized Items

Items that weigh over 22 kg or have packaging dimensions longer than 105 cm on any side are considered oversized. Even in regions that qualify for free shipping, oversized items may incur extra fees. If you suspect that the item you're purchasing may be oversized, please contact us before placing your order to verify whether additional charges will apply. If you fail to do so, we may request additional fees after the order has been placed or cancel the order and issue a full refund.

5. Po Box Address Limitation

Due to the size of certain products, we recommend avoiding the use of a Po Box address. We cannot guarantee successful delivery to Po Boxes for some items.

6. Standard Shipping Costs

The shipping fees displayed on the eBay listing, whether free or at a set price, are automatically calculated based on your location using eBay’s shipping template. If the shipping cost appears as zero, this indicates free shipping. The calculated cost may be influenced by your browser's cached location data. Please ensure you enter your correct address and postal code before completing payment to see the accurate shipping fee. Your total order amount will include the product price plus standard shipping (if applicable).

7. Additional Shipping Fees

We strive to cover the majority of destinations with our standard shipping fees. However, some remote or regional areas (based on postal codes) may still require additional shipping charges. eBay’s system categorizes regions into broad zones (e.g., Sydney Metropolitan, Regional NSW), but actual delivery costs can vary significantly within these areas, especially in remote regions.

If your address falls within any of the postal codes listed below, please contact us before placing your order to confirm if additional charges apply. If you do not inquire in advance, we may need to request extra fees after the order is placed or cancel the order with a full refund:

• NT: 0800-0999
• VIC: 3233, 3305, 3350-3352, 3363, 3364, 3409, 3431, 3460, 3475, 3496, 3500, 3501, 3550, 3564, 3630, 3636, 3644, 3690, 3697-3699, 3701-3709, 3713, 3717, 3740, 3741, 3764, 3823-3825, 3842- 3844, 3860, 3893-3900, 3911, 3978
• NSW: 2264, 2280, 2283, 2318-2322, 2325, 2330, 2340, 2361, 2406, 2409, 2428, 2439, 2440, 2444, 2456, 2460, 2469-2474, 2480-2484, 2526, 2527, 2535, 2536, 2540, 2541, 2548, 2557-2560, 2565, 2570, 2575-2580, 2594, 2600, 2604, 2606, 2609, 2611, 2615-2620, 2627-2633, 2641, 2650-2653, 2680, 2717, 2720, 2745, 2750, 2780, 2795, 2820, 2827, 2831, 2836, 2839, 2850, 2852, 2880, 2890, 2898, 2899
• ACT:2900-2906, 2912-2914,
  
• QLD: 4025, 4183, 4184, 4212-4217, 4271, 4272, 4275, 4287, 4300-4306, 4343, 4344, 4350, 4352, 4360, 4380, 4384-4390, 4401, 4406, 4407-4428, 4450-4499, 4503-4507, 4551, 4556, 4558, 4563, 4565, 4570, 4575, 4581, 4612, 4613, 4626, 4650, 4655, 4660, 4670, 4671, 4674, 4680, 4700-4899
• SA: 5211, 5220-5223, 5251-5255, 5290, 5301-5311, 5341, 5401, 5410, 5440, 5472, 5540, 5554, 5600, 5690, 5700, 5701, 5733
• WA: 6055, 6161, 6207, 6210, 6215-6699, 6700-6799
• TAS: 7017, 7030, 7151, 7171-7174, 7255, 7256, 7257, 7307, 7310, 7315, 7321, 7322, 7330

8. Regional Exceptions to Free Shipping

While some items are marked as Australia-wide free shipping, there are certain regions where delivery may not be available. If your postal code is listed below, please contact us before placing your order to verify delivery options and check for any potential additional fees:

885, 2222, 2449, 2818, 2827, 2829, 2836, 2839, 2874, 2898, 3724, 4477, 4490, 4626, 4822, 4871, 4875, 6044, 6209, 6224, 6290, 6442, 6536, 6562, 6707, 6713, 6725, 6728, 6743, 6751, 6753, 6754, 7255, 7256, 7258, 7260

• Payment Options: We accept all major credit cards via PayPal or eBay Payment Management.
• Bank Transfer: If paying by bank transfer, please use your exact eBay username as the reference to ensure your payment is properly identified and processed.
• Order Cancellation: To cancel an order, please use the eBay order details section rather than sending us a message, as we may not be able to respond in time. If the item has already shipped, cancellation will no longer be possible. For recalling a shipped order, additional fees may apply.

Refund and Replacement Process
We aim to process refund and replacement requests within 5 business days from the date of approval. Once your request is approved, you will need to return the item to us. The refund or replacement process will typically be completed within 5 business days after we have received the returned item. You will be promptly notified once the process is finalized.

Please note that products that have been misused, mishandled, or incorrectly installed are not eligible for refunds or replacements. It is the buyer’s responsibility to follow the manufacturer’s instructions and guidelines.

30-Day Money Back Guarantee
We adhere to eBay's 30-day money-back policy. However, buyers are responsible for both the initial shipping and return shipping costs. The following conditions apply:

• "Money back" refers solely to the product's value, excluding any postage costs incurred during the transaction.
• We will charge the higher of these two options: (A) the actual cost of shipping (both outbound and return), or (B) 30% of the total sale price (including freight) as a restocking fee.
• This policy is not applicable if the original packaging or product label is damaged or missing. When returning the item, it must be in its original packaging and include all accessories as listed on the packing slip. Failure to comply may result in a rejection of the refund or replacement request.

Warranty Claims Process
To initiate a warranty claim, please contact our Customer Service department before returning any item. Returning items without prior authorization may result in difficulties identifying the product and could lead to your claim being rejected.

To ensure a smooth warranty process, please provide the following information:

• Detailed description of the defect or damage
• Photographic evidence (if applicable)
• Your eBay username and proof of purchase
• Any other details necessary to process your claim