Please note the following:-
Colours do vary on computer screens so please be
aware the colour of your actual purchased item may differ slightly.
If you have any queries about this item please do not hesitate to contact us. We aim to respond within one business day to any queries.
Payment
On Buy It Now listings immediate payment is
expected.
The item will be dispatched within 2 business days of receiving cleared payment.
Shipping and Postage
We aim to dispatch within 2 working days upon
receipt of cleared payment. Estimated delivery time is between 3 and 5
working days. Please allow 7 days to elapse before contacting us regarding
non-delivery.
If you require a specific postal service please
contact us to discuss the options available.
Returns and Refunds/Exchange
We want you to be happy with
your purchase. However, if it is not suitable for any reason we are happy
to refund your purchase providing it is:-
- Returned within 30 days of
receiving your order;
- In the same condition as when
you received it, with any tags still attached; and
- Not on our NON-REFUNDABLE
product list eg. earrings for pierced ears. In the interests of hygiene
we cannot offer refunds or exchanges on these items unless they are defective.
So that we may deal with any
refund or exchange quickly please contact us by email and provide us with
details of the item you are returning and the reason why you are returning it.
We will then provide you with our business address which deals with
returns.
A signed for postal service is
recommended as we are unable to provide refunds or exchanges for items which we
do not receive. The cost of the return postage is the responsibility of
the buyer unless the item is defective. If you have any queries please do
not hesitate to contact us.
Customer Satisfaction and Feedback
We want you to be happy with your
purchase. We strive for 5 stars in every area so if you are not happy
with your item or the quality of our service please contact us by email first
before leaving any neutral or negative feedback. We take customer
satisfaction very seriously and will do all we can to resolve any issues you
may have and to improve our service in the future for all our
customers. Once you have received your item please leave feedback and then
we will do the same.