PLEASE
READ AND ACCEPT OUR POLICIES BEFORE YOU BUY OUR PRODUCTS.
We only ship out packages on Monday, Tuesday, and
Wednesday. The cut off time for shipping out is Wednesday 9AM. Every
transaction after that will be held until next week shipment.
We mostly use USPS Express, sometime UPS overnight, for shipping
out the fish. If temperatures in your area on the day of delivery are below 40F
or above 90F, please ship the package to your nearest USPS or UPS Access Point.
Your local USPS or UPS Access Point will be able to hold your package for
pickup if you call them prior to the day of delivery. That way the package
won’t be left outside in cold or hot weather all day long.
DOA Policies
1. Report DOA within the first 1 hour of received the
package. We’re not responsible for any report after 1 hour time frame. The
package DOA policy will be voided NO EXCEPTIONS.
2. Take a photo of the dead fish in the UNOPENED bags.
3. Take a photo of the dead fish in a container with full
water.
4. Let us know if you want us to refund or
replacement, customer pay for replacement shipping cost.
5. Shipping fees are NOT REFUNDABLE once the shipping
label provided on eBay.
6. We don't accept return on livestock. All sales are
final.
7. When you placed an order with us it will takes 5 days
for us to process your orders.
8. Our responsibilities are to ship our products out on
time and safely to our customers that includes healthy fishes, shrimps and
packaging.
9. We will not be responsible for services out of our
operations such as delayed, damaged, or lost packages by carriers we have no
control over their services.
10. DOA policy will be void when package got delayed,
damaged, or lost by carriers more than 5 days.
11. It is the customer’s responsibility to track their
package and be present when package arrive. Please contact the carriers if you
don't receive your package within 4-5 days.