2 x H&G Awning and Tent Waterproofer 500ml

OUR COMPANY

As UKLOVESDIY, our aim is fast becoming one of the UK's largest online DIY stores in eBay.

With every stage of our expansion, we have sought to always uphold a strong reputation and continue to provide our customers with:

Top quality products with best prices and the fastest delivery time.

DELIVERY

All orders are dispatched with Royal Mail. We use Royal Mail Tracked 24 which promises delivery of a parcel or letter by the end of the next business day, with real-time tracking up to delivery point.

Dispatch time - Same day if ordered before 2pm on weekdays only. Any orders placed after 2pm on Friday till Sunday midnight will be dispatched on Monday.

Please be aware while we guarantee that we will dispatch your order, we cannot be held responsible for any delays with Royal Mail.

Important information

We are only able to dispatch your order to the address registered on your PayPal account at the time of payment. Please ensure any address changes are updated prior to ordering.

If you live in any of the following regions, your delivery may have a higher cost: Scottish Highlands, Orkney, Shetland and Western Scottish Islands and Northern Ireland.

We are not able to ship to:

RETURNS

UKLOVESDIY RETURNS POLICY

We hope that you will be happy with your UKLOVESDIY purchase. However, if you need to return any item we will happily refund or exchange it, provided it is within 30 days of delivery, in its original packaging and with proof of purchase.

UNWANTED GOODS

If you decide that you do not want any item that we have delivered, we are happy to offer you an exchange or refund within 30 days of delivery. To return an item(s) please notify Customer Services at UKLOVESDIY by email via My eBay. Please share the order number and a reason why you may want to return the product to us. Please allow us up to 2 working days for a response.

Any item must be returned unused in its original packaging and in sellable condition, along with a copy of the invoice (as proof of purchase). Please include a note within the returned package with a reason for return as well as your name and address. You will need to cover the postage cost, however if you are returning a faulty item your postage cost will be refunded once we have received the item back and checked the fault.

Where possible please try and use the original packaging when sending your items back and ensure it is securely packaged as UKLOVESDIY cannot be held responsible for any damage during posting.

Make sure you take your parcel to your local Royal Mail Post Office in enough time for it to get to us within 30 days of you receiving your order. We recommend using a trackable service and obtaining proof of postage. Please keep your proof of postage until we have confirmed your refund has been processed.

PROMOTIONAL ITEMS

When returning items for a refund that were bought online as part of a 'Buy One, Get One Free' offer, 'Buy One, Get One Half Price' offer or '3 for 2' offer, all of the items involved in the offer must be returned.

HOW WILL I KNOW IF YOU HAVE RECEIVED MY RETURN PARCEL?

We strongly recommend that you return your parcel by recorded delivery as this will allow you to track the whereabouts of your parcel online. Once we have received your parcel and processed your items we will send you an email to confirm that it has been returned and the monies credited to your account. Please remember that some banks may take up to 10 days to show the refunded monies in your account. In order for us to deal with your enquiry please contact us within 21 days of return if you have not been refunded your monies.

WHAT IF I THINK YOU HAVE REFUNDED ME THE WRONG AMOUNT?

Regrettably mistakes can happen. If you think you have been refunded the wrong amount please contact Customer Services at info@uklovesdiy.com quoting your order number and the required refund amount. In order for us to deal with your query you must contact us within two weeks of receiving your refund.

FAULTY GOODS

If you purchase a product online which is found to be faulty we will (depending on the item) supply a replacement product or give you a refund of the purchase price as appropriate. If your purchase arrives damaged or faulty, please contact UKLOVESDIY within 7 days of receiving the item. Customer Services at UKLOVESDIY will be happy to support customers in resolving such issues. You may be asked to provide photographic images of the damage or product fault for Customer Services to investigate and resolve. By providing these, Customer Services can suggest the most appropriate resolutions. If asked to return a damaged or faulty item, UKLOVESDIY is responsible for the cost of postage. Customers have 30 days from purchase to return a faulty or damaged item to UKLOVESDIY for an exchange (stock permitting) or refund.

If you return goods claiming they are defective, we will examine the returned goods and will notify you of your refund via e-mail. We will process the refund as soon as possible. If a refund or reimbursement is payable to you, we will transfer the money using the same method originally used by you to pay for your purchase.

Please note, if UKLOVESDIY organise for a courier to collect a faulty / damaged item from your home and they are unable to access the item, a fee of £10.00 will be deducted from the total refund given.

MY ITEM DEVELOPED A FAULT WITHIN 30 DAYS OF DELIVERY

Within 30 days of the receipt of goods you will be offered the choice of a repair, replacement or full refund. If your item develops a fault, please notify Customer Services via My eBay. Once again, Customer Services may ask for photographic images of the damage or fault so that they are able to resolve the issue appropriately.

We will offer either a refund including postage costs, or a replacement product (stock permitting). The refund or replacement will be actioned once the original product has been examined, either by photographic images sent or returned to the UKLOVESDIY team for assessment and verification.

If a product is returned as faulty but not found to have a manufacturing fault or if a fault has developed as a result of misuse, no product or postage costs will be refunded.

CANCELLING ORDERS

Once an order has been placed and paid for, UKLOVESDIY is unable to cancel this. If a product is unwanted, the buyer has 30 days to return this to UKLOVESDIY with the responsibility of postage costs.

CHANGING A DELIVERY ADDRESS

Delivery addresses can only be changed before an item is ordered and paid for. UKLOVESDIY is unable to change the delivery address of an order once it has been placed due to Payment Protection.

UNDELIVERED PRODUCTS

If Royal Mail is not able to deliver an item and a re-delivery has not been booked by the buyer, they will return it to UKLOVESDIY. In these instances, it is the responsibility of the buyer to contact UKLOVESDIY and to pay for the postage of a second delivery to their address.

TERMS

Privacy and Cookies Policy 

UKLOVESDIY is owned and operated by London Blue White Limited. This policy, together with our Terms and Conditions, explains how UKLOVESDIY may use information we collect about you, as well as your rights over any personal information we hold about you. Please read this policy and our Terms and Conditions carefully; by accessing the Website you confirm to have understood and agreed to them.

Information we Collect About You

We collect information about you when you:

Using your information

Collecting your personal information helps us to better understand what you need from us.

We use your information to:

For information relating to how eBay use your information, please refer to their privacy policy.

https://pages.ebay.co.uk/help/policies/privacy-policy.html

Disclosing Your Information

We will never disclose your information to anyone outside the UKLOVESDIY except where we have your consent; where we are required or permitted to do so by law; to other companies who provide a service to user any successors in title to our business.

Whenever we transfer personal information to countries outside the European Economic Area we will ensure that appropriate security measures are taken.

Contacting Us

UKLOVESDIY is wholly owned and managed by London Blue White Limited, Registered Office: 28 Greyhound Road, Hammersmith, London, W6 8NX.

Please note that is the head office address and no returns or correspondence should be sent here. If you require support or have any questions, our team can be contacted by My eBay.

CONTACT

At UKLOVESDIY our dedicated customer support team have been specially trained to assist with any enquiries you may have.

They are available to assist you from 9.30am until 5:00pm Monday to Friday (excludes bank holidays) and can be contacted via My eBay.

We will respond to most emails and queries within 2 working days.