NON-BUSINESS CUSTOMERS
Free Board Installation Service is now required for any non-business/retail customer, without exception. Please message us for instructions to safely pack & ship your unit to us for the board installation. If you are a business without an actual business shipping address (i.e. you work from your home), then please message us and we can accommodate.
Our FREE installation service takes 2-3 days (after we receive your unit, assuming no other work is required). The service is completely free, except for the cost you incur to ship the unit to us. We include the same 12-month warranty for you as well. During the installation, we also perform a FREE full inspection & diagnostic of every component on your unit, to ensure there are no other issues that would prevent your unit from working properly after new board is installed (relatively common, especially in cases of liquid-damage). If we find anything that requires attention, we will inform you BEFORE any work is done. If any additional work is required (~25% of installs), we will price-out the additional work for your approval. Any additional work done would also be fully covered by a comprehensive 12-month warranty. In some cases, we may be able to repair your current board for ~40% less than a board replacement cost.
We understand this new process is not ideal, and that it may frustrate many users looking to repair their own computers. We continue to support Right-To-Repair, and encourage users to explore third-party repair options whenever possible (many are better than Apple themselves). However, as a business, we have seen an astronomical increase in buyer-damaged logic boards being returned to us as "defective", "not working", "faulty", "bad", "no power", "no display", etc. Some of these boards are damaged (and returned) by businesses and retail shops/stores, but the vast majority are returned by buyers attempting to repair their own computers. Replacing the logic board in your own 2018+ Apple unit is not a process you want to attempt once, "for the first time". The newer models are worlds-away in complexity and fragility from the 2008-2015 models, and require much more care and attention-to-detail to properly service.
Even super-enthusiastic self-proclaimed "tech experts" typically struggle with newer units; they will unknowingly knock or scrape components off the board (when retrieving trapped cables during installation, for example); they damage connectors (or cables) because they don't know how the connector works or where the proper leverage points are; they often use the wrong tool for certain steps, often puncturing delicate cables or stripping screws; they inadvertently damage or kill CPUs/GPUs by connecting liquid-damaged/shorted, faulty/generic, or incorrect-model LCDs to boards; and they carelessly drop small tools onto the board surface, chipping tiny, fragile, critical electrical components. Also, if you're (unknowingly) dealing with a non-board failure (as many customers will), you also risk going through the entire board purchase/installation before properly determining if all of your other non-logic-board components (LCD, Battery, Trackpad, USB-C Ports, Keyboard, TouchBar, etc) are working properly. If they are not, you WILL have issues--even with a perfectly-working logic board installed. In fact, many people who order new logic boards DON'T ACTUALLY NEED new logic boards at all, but another component instead. These are all things you cannot learn or know to anticipate without frequent experience working on these models, period.