Please return the item within 30 days after receiving it, returns will be in buyer's cost.

1. Q: I ordered this item by mistake; it can't fit my bracelets, could I send back for exchange?

A: it is OK, but you need to pay return postage, please contact us first for solution, I will do my best to solve it for you.

2: Q: If I don't like this item and want to return, what should I do?

A: Please contact us first to resolve it. All returns are expected to be in original conditions and within 30 days after receiving, please email us for return address and instructions.

We guarantee the quality and craftsmanship of all our items with a 30 day warranty against tarnish and breakage.

1. Q: If some items I received are not in good quality, what should I do?

A: Normally the items you received will be in good condition, as we have a QC team to control. If you aren't satisfied with the quality, please send pictures to us.Compensation will be done to you.

2. Q:I only received partial of my orders which paid together, please correct it soon?

A: Normally they will be sent out in one parcel, we suggest you double checking the parcel. If still not find it, please EMAIL us, we will check and solve the problem for you soon.

3. Q: If the item i received wasn't what i ordered,what should i do?

A:Usually it won't happen since my colleague will check them exactly before shipping ,you can tell us the Part NO.(like B12345)marked on the parcel you received ,we will sort it out