About Us
We appreciate your business and strived to improve our customer service and our commitment to quality.
We will leave a positive feedback immediately after payment is received. We appreciate a positive feedback as much as you do.
If for some reason there is any issue with the purchase, please contact us prior to leaving feedback, and we will be glad to work with you to have it resolved.
Payment
We accept PayPal, VISA, MasterCard, Debit Card through PayPal.
Import duties, taxes and customs clearance fees are not included in the item price or shipping charges. These charges are the buyer’s responsibility.
Payment must be received within 7 days of auction closing date. If you do not contact us or respond to our email within 7 days of auction closing date, we do not guarantee the item availability. We reserve the right to cancel any unwanted bids.
Shipping
If you can't get your items in time,please contact to us first,we will check and solve it for you soon.We will reply your mail within 24 hours normally. Sometimes have a little delay due to the weekend or holiday.If you can't get our mail after 48 hours,please check your spam or contact to us with other mail address or via ebay.
We only ship to confirmed Ebay addresses. Your Ebay address MUST MATCH your Shipping address.
If you want to change the address please E-mail us right after you pay for the item.
SERVICE TRANSIT TIME is provided by the carrier and excludes weekends and holidays. Transit times may vary, particularly during the holiday season.
If you have not received your shipment within 30 days from payment, please contact us. We will track the shipment and get back to you as soon as possible with a reply. Our goal is customer satisfaction!
Returns
Our 30-day Satisfaction Guarantee assures our customers that they will receive all orders promptly and exactly as described. In addition, it allows customers to return new and unused products in their original factory condition for any reason within 30 days from the date of purchase.We aim to provide accurate descriptions of all goods so that you can make an informed decision before your purchase. We understand, however, that occasionally you may want to return the item/s you have ordered.
If you are not completely satisfied with your purchase, you must advise us via message within 14 days of receipt of your order - please do not return any goods before contacting us. We aim to reply to your email within 24 hours during opening hours (Mon-Fri, 8am-5pm) to advise you on the returns process and address.
All returned items must be complete, in the original packaging and in an unused re-saleable condition. A full refund of the order total will be made using the original payment method. Please be advised that you will be responsible for the cost of the return postage.
Contact Us
Your satisfaction is our top priority. We stand behind all products that we sell. If you have a problem with any of our listings, please allow us to work it out.
Our business times are Monday - Friday : 9:00 AM - 5:00 PM (PST). Office closes on weekends and holidays.
We are striving to earn a 5- star rating with every purchase. Please take a moment to leave us a positive feedback when you receive your order. If you are not satisfied, please let us know before you leaving feedback.
