All online shopping is a bit like a blind date.
Buying items that we can't physically touch makes us not
sure we'll get what we paid for.
This is especially important when buying second hand
minis for your favorite WarGame. We've all heard stories of damaged, badly
described items or recasts sent that way.
Each mini is a very complex object, in which many
imperfections may lurk.
It is important to be able to see it in the most accurate
way before buying it. In this way we can eliminate or prepare ourselves for the
problems we will encounter while painting.
Improper handling can also lead to damage. To send such
items on a long journey, special skills are needed.
This makes us turn
to companies that specialize in this type of business.
Here's our offer,
in a nutshell:
-
A large number of photos for every mini made
with high quality equipment.
- We do everything in our power to make sure that the packaging of the models is appropriate and safe.
-
Same day dispatch at 3Pm GMT-0
(Monday-Friday).
-
Packing minis is an art that we have mastered
to perfection.
-
Combined Shipping and
Worldwide Shipping!
- 5 days a week customer support, write to us!
1.
Packing Methods.
Our packaging methods:
If
it is a single object/model, it is wrapped tightly in bubble foil. Then we put
it in a box and fill the empty spaces with paper or bubble wrap.
If there are a
few things, we wrap each one separately in bubble wrap and place it in a larger
box in a way that prevents products from being damaged during transport. The
free spaces are filled with paper or bubble wrap
The
metal minis are wrapped in bubble wrap, each separately, to
prevent them from bumping against each other and the paint from falling off.
If
it is a non-standard shipment (for example, a plastic briefcase for models), we
wrap everything in several layers of the braid film and then in thick wrapping
paper.
2.Combined
shipping
We do combined shipping and encourage you to make use of it! This
way you save on shipping costs. If you intend to buy several items, please buy
the items you have chosen but do not pay for them immediately. This will allow
us to send you a collective invoice containing the costs of all items and a
discount on shipping costs. Usually, you pay shipping costs only once, however, we reserve a right
to increase shipping fee for heavy international packages or unusual shipping
destinations.
3.International
Postage.
International buyers are very welcome and we do everything to meet individual
requirements of each client.
4.Feedback,
questions.
If it happens that you will somehow be dissatisfied with our service,
please contact us immediately via 'contact seller' on eBay before you even open
the case. We care about customer satisfaction and we will do
everything to correct our mistakes.
In addition, if you have any questions about the items sold, you search
for some special model or would like to change the packaging or shipping system
in any way, do not hesitate to contact us, we want to adjust to your needs.
5.Returns
Full refunds are given - no questions asked
- as
long as return request is sent within 30 days from receiving the order*.
If your return or exchange request is
beyond this time frame, please contact our support team, and they’ll do everything
in their power to help you out.
In addition, you have a right to return a
product and we will pay the shipping costs if:
- The item we have sold is not as
described.
- The item we have sold is damaged or became damaged during transport**.
*Customer will have to cover the shipping
cost on his own
**In case of damaged
goods, please contact us and send us a picture of a damaged product to get a replacement
or a refund.