Introducing the Oil Filter - Element from HENGST

We offer free standard home delivery for all orders to UK Mainland and delivery is typically between 2 and 4 working days. All orders for Highlands, Isles & Northern Ireland are shipped using a premium service. Surcharges and longer delivery time may apply.

We aim to dispatch all orders within two working days from receiving your order where products are shown as in stock. Orders placed over a weekend or bank holiday will be processed and dispatched on the following working day. Working days are Monday to Friday and exclude bank holidays.

As much as we would like you to be happy with your purchase, we know sometimes you may need to return items that you no longer need or aren't quite right for your vehicle. In any case, we are more than happy to offer a refund, up to 60 days from the date the parts were successfully delivered (As long as all goods are in original condition, in original packaging, are unused and unfitted, and are deemed as in a resaleable condition). All goods will be inspected before a credit is issued.

In the very unlikely event that you have a problem with any product you have purchased from us, then please contact our Customer Support Team on eBay, who are ready to help and guide you through the faulty item warranty return process.

All the products we sell have a minimum of 12 months warranty (unless otherwise stated), which covers parts which are found faulty through manufacturing defects only. The warranty does not cover and we will have no liability to you in respect of any defect arising from wear and tear, willful damage, negligence, tampering of goods, abnormal working conditions, incorrect fitting or ordering of goods or failure to follow the manufacturer’s instructions.

You will complete a warranty claim form and return it back to us, upon return we will assess your claim, and if necessary, will collect the parts at our cost (UK mainland only). Where necessary to do so, goods will be sent for inspection and testing by the manufacturer, as per manufacturer conditions. The manufacturers' report will be final and we shall have no further liability to you. You will allow a reasonable opportunity for claims to be investigated by us/the manufacturer prior to any replacement, refund or credit being issued and where required provide additional information and or goods for inspection if requested by us or the manufacturer.

Any item which is proved and admitted by the manufacturer to be defective during the relevant warranty period due to material or structural defect will be replaced free of charge or refunded in full at our discretion. Under no circumstances will we accept liability for consequential loss or damage or pay for any repairs or alterations without prior authorisation.

We will have no liability with regard to any claim in respect of which you have not complied with the claims procedures in the Warranty Conditions. All warranties provided are non-transferable and apply only for the original customer. The warranty starts from the date of delivery, if we replace the goods within the warranty period, the warranty does not start again, you will only benefit from the remaining warranty period. If you are exercising your ‘right to reject’, you must notify us prior to fitment of the goods and within the 60 day period. Once fitted we reserve the right to investigate your claim.

Under no circumstances will we accept liability to you in respect of costs incurred such as: (but not limited to) loss of earnings, travel expenses, recovery costs, damages etc.

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