About Us

Beads and Bows ( Thornit Ltd ) are a well established UK , VAT registered Limited Company. With 19 years experience in the crafting industry we aim to bring you the best craft products available. New and exciting innovative products are just a click away! We are based in Derbyshire and all our stock is held on site for quick dispatch. We post items Monday to Fridays only.

Payment

Payment must be received within 7 days. To ensure your purchase is protected by the eBay Protection Scheme it will only be delivered to your registered PayPal/ eBay address If there is a problem with payment, please contact us via eBay messages as soon as possible.

Orders made before 1.30pm Monday to Friday are, in most cases, despatched the very same day (subject to payment verification). During exceptionally busy periods your order will be posted within 1 to 2 business days after confirmation and verification of your payment. Orders are not processed for shipment on weekends and holidays. Please allow 10 working days for delivery, (15 days for international), before contacting us. Orders will be dispatched via Royal Mail. Royal Mail orders are now scanned once delivered, the barcode will be automatically uploaded to your order confirmation once a postage label has been created. Your item will be professionally & carefully packed and despatched in a timely manner.

Terms

If you decide that an item is unsuitable, we are happy to offer a refund or exchange within 30 days, on items which are in their original condition, unworn with the tags still attached. If you have been sent the wrong item or your item is faulty please contact us via eBay messages, we may ask for photos of the goods to determine the problem. Please leave a note inside your parcel with: Your invoice number Your name and eBay user ID Reason for return If you require a refund or exchange (for exchanges) the item/size required Please package your item securely and post to 

Returns

If you decide that an item is unsuitable, we are happy to offer a refund or exchange within 30 days, on items which are in their original condition, unworn with the tags still attached where applicable. If you have been sent the wrong item or your item is faulty please contact us via eBay messages Please leave a note inside your parcel with: Your invoice number Your name and eBay user ID Reason for return If you require a refund or exchange (for exchanges) the item/size required Please package your item securely and post to us with the correct postage applied.