2. Refunds are normally issued within 3 working days.
3. If you need any further information regarding payments, please contact us via eBay message.
2. We ask you to check whether your ordered products have arrived in perfect condition, before signing the delivery form, so please open and check your order when you receive it.
3. If you are not satisfied with the goods upon delivery, please do not sign the delivery form and contact us ASAP. All items and parts of the product must be checked for any damage prior to assembly.
2. If you would like to return the item(s) because you changed your mind, you will be responsible for the return shipping charges.
3. If you would receive a damaged, faulty or different item then you ordered, please contact us. We will send a replacement item or issue a refund. We will be responsible for the return shipping for such item(s).
4. Products must be undamaged, in original packaging (except faulty products). Please pack items carefully when returning them.
We request that you contact us immediately BEFORE you give us neutral or
negative feedback, so that we can satisfactorily resolve your concerns.
We try our best to reply to your emails as soon as possible, due to high volume of daily incoming emails and time zone difference, we may not be able to reply your emails immediately.
Please allow 1-12 hours for us to response.