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Introducing Our New Esports Controllers!

Our esports controllers feature digital triggers requiring just a 1mm pull, significantly improving reaction time.

Tactical ABXY replaces the spongy membrane of standard controllers with clicky buttons, offering quicker response and a more satisfying feel.

ProTouch paddles add 2 or 4 extra rear buttons linked to face buttons, allowing you to maintain aim without removing your thumbs from the sticks. We can even add upto 4 LED's to the paddles to really make them stand out! Message us to find out how.

Additionally, we can remove rumble motors to reduce the controller's weight by 50g!

Crafted on the foundation of the brand-new Xbox Series Controller, designed to stand out from the crowd.

Elevate your game, dominate every match, and experience gaming like never before. Get your X-Mods Controller today and conquer the competition!

About Us

Established in 2010, X-Mods is a customer-focused small company that differs from the typical mod sites solely concerned with sales. Our top priority is customer satisfaction, and we go to great lengths to provide the best possible service. Our support team is available 24/7 via phone or email to assist you beyond your purchase.

Our mods are professionally fitted to the highest standards, and we take pride in our work. We continuously strive to develop the fastest and most stable mods for our controllers, constantly searching for ways to improve your experience.

Our mods are fully adjustable and compatible with almost any game, ensuring that you will never face compatibility issues. We guarantee that all our items are 100% authentic, genuine, and brand new. Unlike other cheaper sellers, we do not sell refurbished controllers, cheap rip-offs or source our controllers from China.

At X-Mods, we love receiving emails and welcome any questions you may have.

RETURNS

X-Mods UK provides a near limitless opportunity to build your own personalised custom controller individual to you. For a completely bespoke gaming accessory, our build your own option allows you to personalise and customise every aspect of your controller with thousands of possible combinations.

Warranty

All of our controllers are earmarked as custom products, including our pre designed controllers. While yes they do have a set design, that does not indicate that they are not custom. Our custom controllers are not covered by the Consumer Rights Act 2015 as they are by definition, a custom product. This means that you will get a 6 month warranty that has been set by us. You have the option to upgrade to 12 months if you so wish.

Returning a Faulty Item for Repair (Within 14 Days)

Please open an eBay return to start return process. Your item must be sent back within 14 days of delivery. A small number of orders may have faults despite our rigorous testing. If you wish to use your own courier, you can at your own cost but we cannot be responsible for it being lost or damaged in transit.

You must make the fault clear when contacting us as this is what your return will be assessed against. We welcome the use of photography or video to illustrate faults.

The item must be in its original packaging with no signs of damage or tampering with the exception of the agreed fault. Our controllers are sent with a warranty sticker and this must remain in-tact.

If you wish to send your controller for repair, sending your controller in its original packaging is not necessary though please ensure it is securely wrapped to avoid damage in transit.

If any returned items are shown to have signs of damage or tampering caused by the customer, the return will be refused and there will be a charge of £10 for us to return the item to you plus any delivery costs as currently calculated at checkout. This also applies where the fault has not existed in an attempt to return the item free of postage, where double the amount of postage will be charged to cover both the fraudulent attempt and return postage.

Damage and tampering include but is not limited to:- the controller be opened in any way, screws being removed, dirt or foreign materials clogging or breaking buttons, water damage, accidental or intentional damage through dropping the controller or unreasonable force.

International Returns

In addition to the terms and conditions on this page, additional policies are in place for international returns (any returns outside of the UK).

If an item has been returned as faulty and is found not to be faulty, in an attempt to exploit the free returns label, the return will be refused. For the item to be returned to you, you will need to pay for 2 lots of postage costs plus a £10 handling fee to account for the free postage fraudulently obtained. Postage is at our current rate.

Royal Mail do not currently allow us to offer an international returns label. Because of this, we may have to ask you to post the item back at your expense for which we will refund you upon proof of postage. This is because we do not have access to all international postage facilities or your schedule for collection/drop-off availability. We are sorry for the inconvenience. Postage will be refunded up to a maximum cost of our original shipping rates for your country.

Standard Warranty (Custom Controllers Only)

We offer a 3 month warranty for all custom controllers. If your controller develops a fault within 3 months of your purchase date that is not the result of an accident or tampering or excessive use or damage by customer we will fix or replace your controller. Warranty only covers internal parts, not custom shells, buttons or thumbsticks that have been tarnished via use.

X-Mods UK will fix your controller where possible. In the event the controller can not be fixed, a replacement will be offered. If a replacement can not be offered due to a part being discontinued or unavailable, we will offer a comparable alternative. No refunds will be given under standard warranty. Shells, casings or graphics are not included in warranty though we may be able to swap these (if in stock) for a fee.

To claim on your warranty, please use the returns form. You will need proof of purchase (i.e. our confirmation email). When sending your product back to us, we highly recommend using a tracked and fully insured service. We cannot be held liable for items lost or damaged in transit. Postage costs are non-refundable.

You MUST include the provided returns form inside the parcel for the return to be processed.

As we will be returning your original controller after repair, it is not necessary to send us the controller in its original packaging but you may do so if you wish. We do however recommend wrapping the controller securely to ensure it is not damaged in transit. If any returned items are shown to have signs of damage or tampering caused by the customer, the return will be refused and there will be a charge of £10 for us to return the item to you to cover shipping and handling.

Damage and tampering includes but is not limited to:- the controller be opened in any way, screws being removed, dirt or foreign materials clogging or breaking buttons, water damage, accidental or intentional damage through dropping the controller or unreasonable force.

Extended Warranty (Custom Controllers Only)

X-Mods UK offer a paid-for Extended Warranty option. Extended Warranty grants the customer 12 months warranty from the date of purchase on a controller. The warranty must be bought at the same time as the controller in question and is non-transferable. Warranty only covers internal parts, not custom shells, buttons or thumbsticks that have been tarnished via use.

If your controller develops a fault within 12 months of your purchase date that is not the result of an accident or tampering or excessive use, we will fix or replace your controller. Shells, casings or graphics are not included in warranty though we may be able to swap these (if in stock) for a fee.

X-Mods UK will fix your controller where possible. In the event the controller can not be fixed, a replacement will be offered. If a replacement can not be offered due to a part being discontinued or unavailable, we will offer a comparable alternative. No refunds will be given under standard or extended warranty.

To claim on your warranty, please use the returns form. Proof of Extended Warranty will be required through proof of purchase.

When sending your product back to us, we highly recommend using a tracked and insured service. We cannot be held liable for items lost or damaged in transit. Postage costs are non-refundable.

You MUST include the provided returns form inside the parcel for the return to be processed.

As we will be returning your original controller after repair, it is not necessary to send us the controller in its original packaging but you may do so if you wish. We recommend wrapping securely to avoid damage in transit. If any returned items are shown to have signs of damage or tampering caused by the customer, the return will be refused and there will be a charge of £10 for us to return the item to you to cover shipping and handling. Damage and tampering includes but is not limited to:- the controller be opened in any way, screws being removed, dirt or foreign materials clogging or breaking buttons, water damage, accidental or intentional damage through dropping the controller or unreasonable force.

Refunds

Within the first 14 days of receiving your parcel, you can return your product for a full refund, whether it’s faulty or not.

SHIPPING

Dispatch / Build Time & Delivery (UK Only)

Standard build time is usually within 1-3 working days (Monday-Friday) of your order.

Please note that during busier periods such as the time period surrounding Christmas, there may be a slight increase in dispatch times. If your order is time-sensitive, please email us prior to ordering.

We will release our last order dates during November/December for guaranteed Christmas delivery.

Our chosen courier for mainland UK is Royal Mail.

Dispatch / Build Time & Delivery (International Shipping)

Standard build time is between 1-3 working days (Monday-Friday) of your order.

Please note that international orders are subject to import tax and customs charges. These charges are not set by us, they are set by your countries government. This will be required to be paid before your delivery can be made. Again, these charges are not set by us and we are unaware of the cost of them but are included by eBay when purchasing.

Please note that during busier periods such as the time period surrounding Christmas, there may be a slight increase in dispatch times. If your order is time-sensitive, please email us prior to ordering. We will release our last order dates during November/December for guaranteed Christmas delivery.

We ship parcels worldwide using Royal Mail. This is fully tracked and you will be sent an email and a text with your tracking number and you can easily see where your parcel is. All international parcels aim to be delivered within 5-7 working days of dispatch. However we have experienced shorter turnarounds.

During busier periods, such as Christmas, our delivery partners may experience delays that are out of our control. Due to this, we are unfortunately unable to guarantee delivery dates at this time. If your order is time-sensitive, please contact us prior to ordering.

Delivery timescales are ‘aim’s only. We, unfortunately, cannot guarantee any delivery timescales as these are out of our control.

P.O Box/Military Base/Other Restricted Access Sites

Due to reasons out of our control, we are unable to deliver to any P.O. Boxes, either within the UK or International. Our couriers have advised us that they are unable to deliver to these as they need a physical address to deliver too.

We are able to deliver to Military Bases, providing they have a dedicated mail room and not operating under a P.O Box

If your delivery address has restricted access or needs to be accessed in a specific way, please let us know when placing your order by emailing aftercare@x-mods.co.uk as we will be able to update the courier to meet your specific needs.

Incorrect Shipping Address

We can unfortunately not be liable for sending items to an address that has been incorrectly provided. If you believe you’ve given us an incorrect address, please message us via eBay’s messages immediately.

Once items are dispatched they are in the control of the courier. Refunds or replacements will not be given when customers have provided an incorrect delivery address nor are X-Mods UK responsible for locating the lost item.

If an item is returned to us due to an incorrect address, there will be a charge to return the item to you to cover both our time in administrating the return and further shipping costs. Our administration costs are £10.00 per item and the shipping costs are calculated as are advertised at checkout at the current time.

All returns/repairs will also be sent back to your original postage address unless agreed otherwise so please state if this has changed.

Missed Deliveries

If Royal Mail try to deliver and you’re not in or refuse the parcel, it will be taken to your local delivery office. More information on arranging redelivery can found here: https://www.royalmail.com/receiving-mail/redelivery

If you do not collect your parcel within Royal Mail’s time frame, then RM will return the item to us. Once your item has been received by us we will refund you for your item minus any fees such as postage costs, dispatch costs and restocking fees. Please see our returns policy for more information on charges and terms. Should you still require your item additional postage will be required prior to dispatch, charged at the current rate.

For all other couriers than Royal Mail, please see their website for information on missed deliveries. Most will post a card with reference through your door or you can use the tracking information provided by us.

Missed Deliveries International

For international deliveries, you will receive an email from Royal Mail, as well as a text, to organise a redelivery attempt. This will be accessible up to two (2) times. After these attempts, the parcel will be returned to us. The customer will then need to pay for re-delivery.

There will be a charge to return the item to you to cover both our time in administrating the return as well as shipping costs. Our administration costs are £10.00 per item and the shipping costs are calculated as are advertised at checkout at the current time.

Increase in Dispatch and Delivery During Busy Periods

Please be aware that during busy periods, such as Christmas, Bank Holidays, sales and postage strikes there may be an increase in both dispatch and delivery timescales.

November and December are notoriously busy for couriers worldwide due to the holidays celebrated such as Christmas, and as such we publish ‘cut-off’ times for guaranteed delivery by Christmas each year. We also advise that there can be severe delays in delivery due to the high volume with couriers.

We will be shipping out parcels as close to Christmas as we possibly can, however if they are past the guaranteed delivery date, then we cannot guarantee that they will arrive in time for Christmas. If you are order past the guaranteed date, then please do so at your own risk as X-Mods UK will not be liable for your order not arriving in time.

TERMS AND CONDITIONS

Interpretation and Definitions

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of these Terms and Conditions:

Affiliate means an entity that controls, is controlled by or is under common control with a party, where "control" means ownership of 50% or more of the shares, equity interest or other securities entitled to vote for election of directors or other managing authority.
Account means a unique account created for You to access our Service or parts of our Service.
Country refers to: United Kingdom
Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to X-Mods UK, Unit 1.1a, Halton Mill, Lancaster, LA2 6ND. Company Registration Number: 12938077
Device means any device that can access the Service such as a computer, a mobile phone or a digital tablet.
Goods refer to the items offered for sale on the Service.
Orders mean a request by You to purchase Goods from Us.
Service refers to the Website.
Terms and Conditions (also referred as "Terms") mean these Terms and Conditions that form the entire agreement between You and the Company regarding the use of the Service.
Third-party Social Media Service means any services or content (including data, information, products or services) provided by a third-party that may be displayed, included or made available by the Service.
You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Acknowledgment

These are the Terms and Conditions governing the use of this Service and the agreement that operates between You and the Company. These Terms and Conditions set out the rights and obligations of all users regarding the use of the Service.

Your access to and use of the Service is conditioned on Your acceptance of and compliance with these Terms and Conditions. These Terms and Conditions apply to all visitors, users and others who access or use the Service.

By accessing or using the Service You agree to be bound by these Terms and Conditions. If You disagree with any part of these Terms and Conditions then You may not access the Service.

You represent that you are over the age of 18. The Company does not permit those under 18 to use the Service.

Your access to and use of the Service is also conditioned on Your acceptance of and compliance with the Privacy Policy of the Company. Our Privacy Policy describes Our policies and procedures on the collection, use and disclosure of Your personal information when You use the Application or the Website and tells You about Your privacy rights and how the law protects You. Please read Our Privacy Policy carefully before using Our Service.

Placing Orders for Goods

By placing an Order for Goods through the Service, You warrant that You are legally capable of entering into binding contracts.

Your Information

If You wish to place an Order for Goods available on the Service, You may be asked to supply certain information relevant to Your Order including, without limitation, Your name, Your email, Your phone number, Your credit card number, the expiration date of Your credit card, Your billing address, and Your shipping information.

You represent and warrant that: (i) You have the legal right to use any credit or debit card(s) or other payment method(s) in connection with any Order; and that (ii) the information You supply to us is true, correct and complete.

By submitting such information, You grant us the right to provide the information to payment processing third parties for purposes of facilitating the completion of Your Order.

Order Cancellation

We reserve the right to refuse or cancel Your Order at any time for certain reasons including but not limited to:

Goods availability
Errors in the description or prices for Goods
Errors in Your Order

We reserve the right to refuse or cancel Your Order if fraud or an unauthorized or illegal transaction is suspected.

Your Order Cancellation Rights

Any Goods you purchase can only be returned in accordance with these Terms and Conditions and Our Returns Policy.

Our Returns Policy forms a part of these Terms and Conditions. Please read our Returns Policy to learn more about your right to cancel Your Order.

Availability, Errors and Inaccuracies

We are constantly updating Our offerings of Goods on the Service. The Goods available on Our Service may be mispriced, described inaccurately, or unavailable, and We may experience delays in updating information regarding our Goods on the Service and in Our advertising on other websites.

We cannot and do not guarantee the accuracy or completeness of any information, including prices, product images, specifications, availability, and services. We reserve the right to change or update information and to correct errors, inaccuracies, or omissions at any time without prior notice.

Prices Policy

The Company reserves the right to revise its prices at any time prior to accepting an Order.

The prices quoted may be revised by the Company subsequent to accepting an Order in the event of any occurrence affecting delivery caused by government action, variation in customs duties, increased shipping charges, higher foreign exchange costs and any other matter beyond the control of the Company. In that event, You will have the right to cancel Your Order.

Payments

All Goods purchased are subject to a one-time payment. Payment can be made through various payment methods we have available, such as Visa, MasterCard, Affinity Card, American Express cards or online payment methods (PayPal, for example).

Payment cards (credit cards or debit cards) are subject to validation checks and authorization by Your card issuer. If we do not receive the required authorization, We will not be liable for any delay or non-delivery of Your Order.

Intellectual Property

The Service and its original content (excluding Content provided by You or other users), features and functionality are and will remain the exclusive property of the Company and its licensors.

The Service is protected by copyright, trademark, and other laws of both the Country and foreign countries.

Our trademarks and trade dress may not be used in connection with any product or service without the prior written consent of the Company.

Links to Other Websites

Our Service may contain links to third-party web sites or services that are not owned or controlled by the Company.

The Company has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third party web sites or services. You further acknowledge and agree that the Company shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of or reliance on any such content, goods or services available on or through any such web sites or services.

We strongly advise You to read the terms and conditions and privacy policies of any third-party web sites or services that You visit.

Termination

We may terminate or suspend Your Account immediately, without prior notice or liability, for any reason whatsoever, including without limitation if You breach these Terms and Conditions.

Upon termination, Your right to use the Service will cease immediately. If You wish to terminate Your Account, You may simply discontinue using the Service.

Limitation of Liability

Notwithstanding any damages that You might incur, the entire liability of the Company and any of its suppliers under any provision of this Terms and Your exclusive remedy for all of the foregoing shall be limited to the amount actually paid by You through the Service or 100 USD if You haven’t purchased anything through the Service.

To the maximum extent permitted by applicable law, in no event shall the Company or its suppliers be liable for any special, incidental, indirect, or consequential damages whatsoever (including, but not limited to, damages for loss of profits, loss of data or other information, for business interruption, for personal injury, loss of privacy arising out of or in any way related to the use of or inability to use the Service, third-party software and/or third-party hardware used with the Service, or otherwise in connection with any provision of this Terms), even if the Company or any supplier has been advised of the possibility of such damages and even if the remedy fails of its essential purpose.

Some states do not allow the exclusion of implied warranties or limitation of liability for incidental or consequential damages, which means that some of the above limitations may not apply. In these states, each party’s liability will be limited to the greatest extent permitted by law.

"AS IS" and "AS AVAILABLE" Disclaimer

The Service is provided to You "AS IS" and "AS AVAILABLE" and with all faults and defects without warranty of any kind. To the maximum extent permitted under applicable law, the Company, on its own behalf and on behalf of its Affiliates and its and their respective licensors and service providers, expressly disclaims all warranties, whether express, implied, statutory or otherwise, with respect to the Service, including all implied warranties of merchantability, fitness for a particular purpose, title and non-infringement, and warranties that may arise out of course of dealing, course of performance, usage or trade practice. Without limitation to the foregoing, the Company provides no warranty or undertaking, and makes no representation of any kind that the Service will meet Your requirements, achieve any intended results, be compatible or work with any other software, applications, systems or services, operate without interruption, meet any performance or reliability standards or be error free or that any errors or defects can or will be corrected.

Without limiting the foregoing, neither the Company nor any of the company’s provider makes any representation or warranty of any kind, express or implied: (i) as to the operation or availability of the Service, or the information, content, and materials or products included thereon; (ii) that the Service will be uninterrupted or error-free; (iii) as to the accuracy, reliability, or currency of any information or content provided through the Service; or (iv) that the Service, its servers, the content, or e-mails sent from or on behalf of the Company are free of viruses, scripts, trojan horses, worms, malware, timebombs or other harmful components.

Some jurisdictions do not allow the exclusion of certain types of warranties or limitations on applicable statutory rights of a consumer, so some or all of the above exclusions and limitations may not apply to You. But in such a case the exclusions and limitations set forth in this section shall be applied to the greatest extent enforceable under applicable law.

Governing Law

The laws of the Country, excluding its conflicts of law rules, shall govern this Terms and Your use of the Service. Your use of the Application may also be subject to other local, state, national, or international laws.

Disputes Resolution

If You have any concern or dispute about the Service, You agree to first try to resolve the dispute informally by contacting the Company.

For European Union (EU) Users

If You are a European Union consumer, you will benefit from any mandatory provisions of the law of the country in which you are resident in.

United States Legal Compliance

You represent and warrant that (i) You are not located in a country that is subject to the United States government embargo, or that has been designated by the United States government as a "terrorist supporting" country, and (ii) You are not listed on any United States government list of prohibited or restricted parties.

Severability

If any provision of these Terms is held to be unenforceable or invalid, such provision will be changed and interpreted to accomplish the objectives of such provision to the greatest extent possible under applicable law and the remaining provisions will continue in full force and effect.

Waiver

Except as provided herein, the failure to exercise a right or to require performance of an obligation under this Terms shall not effect a party’s ability to exercise such right or require such performance at any time thereafter nor shall be the waiver of a breach constitute a waiver of any subsequent breach.

Translation Interpretation

These Terms and Conditions may have been translated if We have made them available to You on our Service. You agree that the original English text shall prevail in the case of a dispute.

Changes to These Terms and Conditions

We reserve the right, at Our sole discretion, to modify or replace these Terms at any time. If a revision is material We will make reasonable efforts to provide at least 30 days’ notice prior to any new terms taking effect. What constitutes a material change will be determined at Our sole discretion.

By continuing to access or use Our Service after those revisions become effective, You agree to be bound by the revised terms. If You do not agree to the new terms, in whole or in part, please stop using the website and the Service.

XBOX SERIES CUSTOM ESPORTS CONTROLLER