As Christmas approaches, we understand the importance of knowing whether your item will arrive to you before the big day. As such we have compiled a list of final delivery dates for all our customers in various countries. You must remember there is also the dispatch time to include when making your order, this is displayed in the listing. Here are the final dates for pre-Christmas delivery, please remember these are guidelines only and as always there can be delays in the shipping process, especially over the busy Christmas period.
**CHRISTMAS SHIPPING**
As Christmas approaches, we understand the importance of knowing whether your item will arrive to you before the big day. As such we have compiled a list of final delivery dates for all our customers in various countries. You must remember there is also the dispatch time to include when making your order, this is displayed in the listing. Here are the final dates for pre-Christmas delivery, please remember these are guidelines only and as always there can be delays in the shipping process, especially over the busy Christmas period.
Happy Holidays!
Monday 9th December - Africa, Middle East, Caribbean, Central & South America, Far East.
Tuesday 10th December - Cyprus and Malta.
Wednesday 11th December - Eastern Europe (ex. Poland, Czech Republic and Slovakia)
Thursday 12th December- Greece, Australia, New Zealand, Turkey
Saturday 14th December- Canada, Czech Republic, Italy, Finland, Poland, USA, Sweden
Monday 16th December- Austria, Denmark, Germany, Iceland, Netherlands, Norway, Portugal, Slovakia, Spain, Switzerland.
Wednesday 18th December- Belgium, France, Ireland, Luxembourg.
Inland Shipping Dates
Last shipping day pre-christmas guaranteed is Friday 20 December.
Royal Mail
We use Royal Mail for all packages under 2kg, the following guidelines apply for our standard packets:
UK- 3-5 working day delivery after dispatch
EU- 5-7 working day delivery after dispatch
Non-EU- 7-10 working day delivery after dispatch
We have the ability to track the items but not the facility to upload all the tracking details, therefore if you are worried about the location of your item please contact us prior to opening a case with eBay, we can usually deal with all issues before having to open cases with eBay or PayPal.
Remote Locations
Due to the vast amount of remote locations we cannot build in the facility for postage to know where you are based when ordering. For this reason if you are based in: Isle of Man, Guernsey, Jersey, Northern Ireland, Highlands & Islands or any other area that may be considered remote there may be a surcharge of £16.00 to cover the additional costs of courier delivering, this also applies to non-UK sales. We will always let you know if your location is classed as remote and seek another address to avoid the cost, you can also check your postcode with DHL at http://raslist.dhl.com/jsp/first.jsp.
I think my item is lost
It's very rare for parcels to be genuinely lost by Royal Mail however they can on occasions be delayed by:
Mis-routing in the delivery network or...
Incomplete delivery addresses or...
The most common reason for non delivery of parcels sent via Royal Mail is that they are too large for a standard letterbox and have been taken back to the local Royal Mail Delivery Office or Enquiry Office.
Postmen and women may also leave parcels with neighbours, behind bins or in outhouses etc.
Still no luck...
If you have waited 10 working days from receipt of our despatch email please contact us using the 'Ask a Question' link on the item listing. We will need the following points confirming:
You have visited your local Royal Mail Delivery Office or Enquiry Office (Not the Post Office)
Your full delivery address including postcode
That you have checked with neighbours and other occupants at the delivery address
Your contact phone number
You agree to return to us, at our cost, any replacement items which subsequently turn up
You agree that we can pass your details to Royal Mail and that you will respond to enquiries from them.
What we will do
Where you have confirmed in writing that your item has not been received and all of the above information has been provided we will arrange a replacement item. Royal Mail will not allow claims until 15 working days have passed from dispatch and we reserve the right to wait until this time has passed before we replace lost items.
Sadly instances of fraud are on the increase. The cost of fraud has to be passed on to all buyers in the form of higher costs. Because of this all reports of lost items are reported to Royal Mail who may contact you to confirm the circumstances of the loss. For your security and to minimise theft, where the item is valuable or you have a history of non-receipt we may also ask you to report the loss via eBay before we can action any replacement.