• Our Price Guarantee - USCutter exists to offer its customers the best value in the market by offering the low price on all the products we carry. Our goal is to provide our customers with the equipment and supplies to make them successful, and to provide an avenue for growth by offering a growing, innovative equipment and product selection to expand into new markets.
• Our Purpose - USCutter exists to offer its customers the best value in the market by offering the low price on all the products we carry. Our goal is to provide our customers with the equipment and supplies to make them successful, and to provide an avenue for growth by offering a growing, innovative equipment and product selection to expand into new markets.
• Our Model - USCutter utilizes technology and innovation to offer its customers value. Our ecommerce model allows our customers to place their orders accurately and conveniently. We operate 2 warehouses (Seattle in the West and Memphis in the East) to provide 2 to 3 day shipping for most of the United States. We buy and sell in quantities that allow you to take advantage of economies of scale. To support our customers with their equipment and supplies, USCutter offers extensive support including an active forum, live chat, how-to videos, online manuals, and an employee-staffed call center.
• Service and Support - In addition to toll-free phone support, we maintain a full stock of spare parts at reasonable prices (readily available through our website). Unlike other eBay sellers, we will have parts and service available if you need help two years down the road.
• Community - We have a huge online forum where you can learn more and see how we are committed to improving our reputation through outstanding service and support. Check USCutter.com.
• Reputation - We don't inflate our specifications. We just sell the best product for the lowest price. That is our commitment, and that is why we are the #1 seller on eBay.

USCUTTER RETURN & REFUND POLICY

Return Policy

You have 30 days from the time you receive a product to initiate a return or to report a defective product. The preferred method to initiate a return is to contact us via the eBay messaging system. Returns will be pre-authorized through eBay 30 day free-return policy and processed 48 business hours after the item has been received by USCutter.See the items below to determine the terms for your return.

Any order placed with USCutter implies consent to abide by these policies.Policy displayed on individual product page takes precedence over any other policy displayed anywhere else.

Warranty

Products with a warranty will have the warranty period listed in the item description. Items without warranty information listed on the product  description page will not be covered by warranty.

If you are having problems with a product contact USCutter Support via the eBay messaging system. Buyers will receive a response  within the allowed eBay policy timeframe of up to 3 business day (with a minimum of 24 business hour response) to resolve an issue. Support  is available Monday Friday 6:00am to 3:00pm PST through the eBay messenger. After the conclusion of your contact, we will send you an  eBay message that details the specifics and resolution of your issue. We ask that you respond to this message to confirm its contents for eBay Buyer Protection purposes.USCutter reserves the right to send replacement parts for any equipment being covered under warranty, instead of replacing the machine  outright.

USCutter will ship these parts via UPS Ground shipping with no cost to the customer.

USCutter technical support staff must be  contacted directly for full support, contact information is available at USCutter website, Support section, to create a ticket or speak with a  USCutter agent directly as well as resource information for troubleshooting assistance.

If USCutter determines that the equipment is not able to be repaired, then an RMA number will be assigned and the customer will be  authorized to return the equipment for replacement. Any equipment older than 30 days may be replaced with a certified refurbished unit at our  discretion.

Defective Items

If the item arrived damaged, broken, or faulty, USCutter recommends that you add pictures showing any scratches or defects when sending a request for the return. Return request can also be in a form of item exchange, so make sure you select the correct option when filling out the  return request form.

Free Returns and Refunds

USCutter abides by eBay Return and Refund policies. USCutter accepts and offers free returns. However, make sure to check the Return section of individual listings you are about to purchase as there may be exceptions to free return policy. To start a return, log into your eBay account, select the item you want to send back, and follow the instructions. Make sure your return is trackable. USCutter may deduct up to 50% of the refund amount if the item is returned damaged, missing parts, or packaged incorrectly.

State Sales Tax

Due to state regulations and laws, sales tax will be charged to orders/packages being sent to addresses in the following states. Some states may require us (seller) to collect applicable Internet Sales Tax on our transactions. There are cases where eBay has been mandated by some States to collect and remit Internet Sales Tax on our behalf.

For more information click here.

To view the list of States charging sales tax click here.